Home Care Operations Navigator
Location: Bolingbrook, IL
Employment Type: Full-time (On-site)
Salary: $20-22/hour based on experience + performance-based bonuses
Start Date: ASAP
Let’s Get Honest
Running a company that cares for aging loved ones in their most vulnerable moments takes more than checklists and calendars. It takes heart, hustle, and an obsession with excellence. That’s how I built In-Home Caregivers of Illinois — a nurse-practitioner-led, family-owned senior care agency that believes aging should be done with dignity, not chaos.
We’re growing — but the growth is only sustainable if we have the right person in the center of the wheel, someone who is energized by problem-solving, loves leading from the middle, and brings both warmth and structure to every shift scheduled.
That someone might be you.
What We Need
We’re looking for a compassionate and sharp Operations Manager / Scheduler who thrives on:
- Putting the right caregiver in the right place at the right time — the first time
- Communicating calmly and clearly with families, field staff, and leadership (even in a storm)
- Tracking schedules, responding to call-offs, and turning chaos into calm
- Working in-office (not remote) and being the nerve center of our operations
- Making people feel seen, supported, and served well
What You’ll Actually Be Doing
- Owning and updating the master schedule (CareSmartz360) daily
- Managing call-offs and shift changes using our Communication Escalation Tree
- Coordinating onboarding, meet-and-greets, and caregiver-first shifts
- Liaising with clients during onboarding and with caregivers for shift expectations
- Supporting recruitment and managing a ready-to-work caregiver pool
-Take after hours calls 1-2 weeks in a month
- Logging, tracking, and reporting on scheduling metrics and caregiver performance
- Collaborating with our Virtual Assistant and field preceptors
- Enforcing SOPs, accountability, and excellence — with grace and clarity
Who Thrives in This Role
✅ You are warm but firm — people love your energy but respect your follow-through
✅ You love older adults and find joy in giving their families peace of mind
✅ You know how to juggle a million things without dropping your grace
✅ You are detail-oriented, tech-friendly, and believe SOPs are love letters to efficiency
✅ You value faith, integrity, and personal growth — like we do
✅ You’re not afraid of taking charge, asking questions, and leading with intention
Requirements
- Must have previous experience in scheduling, operations, or health care coordination
- Background in home care or healthcare is highly preferred
- Must have excellent phone/email communication skills
- Must be comfortable with tech platforms (Google Suite, CRM tools, Google Chat)
- Must be able to work full-time on-site in Bolingbrook-8:30am to 5pm
- Must pass a background and drug test
- Must have reliable transportation
What You’ll Get
- A supportive and mission-driven work environment
- Direct access to visionary leadership who value your input
- A role with clear SOPs, built-in support, and room for leadership growth
- Paid time off, performance-based bonuses, and a retirement savings plan
- The rare opportunity to help build something meaningful in senior care
To Apply
Send us a resume and a short note about why this resonates with you. We want more than skills—we want soul. We'll follow up with a brief phone interview and a fast-track 3-step hiring process. Please do not call, send your resume and we will give you a call.
Applications reviewed on a rolling basis. Don’t wait.
Let’s Redefine Aging. Together.
If you’re looking for a job that’s just about filling slots — this isn’t it.
But if you want to build a legacy of compassion, systems, and care — welcome home.
