Office Supervisor - Addiction Recovery Center
Department: Addiction Recovery Cntr - CTP
Entity: Peoria Service Area
Job Category: Clerical/Admin
Employment Type: Full - Time
Job ID: 46118
Experience Required: 1 - 3 Years
Education Required: Not Indicated
Shift: Day
Location: Peoria, IL
Usual Schedule: 7:30a-4:00p
On Call Requirements: N/A
Work Location: Trillium - ARC
Secondary Job Category: Clerical/Admin
Weekend Requirements: N/A
Holiday Requirements: N/A
Email a Friend Save Save Apply Now
Position Summary:
The Office Supervisor is responsible for the coordination of day-to-day front operations of office staff. The position monitors the activities of all front office operations to ensure the staff is compassionate and provides professional care for clients with effective and efficient office workflows. The position is responsible for leadership and development of staff, delivering outstanding client experience, and achieving customer service responsiveness expectations. The supervisor advises and seeks consent from the organizational leadership to coordinate and manage activities.
Qualifications:
EXPERIENCE REQUIREMENTS Two years of customer service. Supervision experience. SKILLS AND KNOWLEDGE Strong interpersonal skills Strong computer skills Strong supervisory and leadership skills Strong verbal and written communication skills Ability to take initiative and exercise independent, judgement, decision-making and problem-solving expertise. Knowledge of personnel administration and patient relation principles Ability to work as a team member
Essential Functions:
Coordinate and manage the activities of front office team members engaged in checking in clients and performing general administrative tasks.
Provide operational support for tasks and job functions performed in areas of responsibility, including protocols, processes, policies, and procedures.
Provide leadership within the office setting in order to ensure effective, efficient office operations, optimizing performance and continually improving quality of care in a vastly changing health care environment.
Monitor daily performance of front office team members to ensure duties are completed accurately, efficiently and timely. Monitor and control overtime.
Evaluate performance of front office team members and discuss any disciplinary actions with the immediate supervisor and Human Resources office.
Assist with or conduct periodic staff meetings with team members.
Maintain excellent communication and effective working relationships with clients, providers, staff, clinical and team members, as well as the public.
Ensure high quality customer services for clients and referral sources by reviewing and responding to concerns or complaints promptly; reporting concerns and complaints to management as needed and recommending corrective action as appropriate.
Maintain the appearance and materials in the waiting room.
Monitor the flow of client check in and check out. Keep clients informed of delays and work with staff to recommend remedies to minimize delays.
Be available for office staff to answer questions.
Assist with interviews, conduct orientation and training on front office policies and procedures.
Identify and recommend solutions to front office team member and office issues or problems.
Maintain adequate front office supplies. Ensure supply purchases are cost efficient and within the budget. Review and approve supply receipts in compliance with current process and practice.
Serve as a back-up for front office team members as needed by checking clients in and out and performing general administrative tasks due to staffing needs including vacations, illnesses, lunches, etc.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. Carle Health participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization. | For more information: human.resources@carle.com.
Effective September 20, 2021, the COVID 19 vaccine is required for all new Carle Health team members. Requests for medical or religious exemption will be permitted.
