Splunk, a Cisco company, is building a safer and more resilient digital world with an end-to-end full stack platform made for a hybrid, multi-cloud world. Leading enterprises use our unified security and observability platform to keep their digital systems secure and reliable. Our customers love our technology, but it's our caring employees that make Splunk stand out as an amazing career destination. No matter where in the world or what level of the organization, we approach our work with kindness. So bring your work experience, problem-solving skills and talent, of course, but also bring your joy, your passion and all the things that make you, you. Come help organizations be their best, while you reach new heights with a team that has your back.Role SummarySplunk is looking for a Solutions Engineering Manager to join the Americas Global Shared Services (GSS) Solutions Engineering (SE) organization. In this role you will oversee a remote organization of SE generalists that support the Commercial and Field SEs across the Americas/Public Sector theater. By delivering one-off tasks, partial opportunity work, and full opportunity services. GSS SEs help lower the cost of sale and accelerate sales cycles while enabling SEs across all theaters to scale their time and bandwidth.What you'll get to do
Develop and lead a strong solutions engineering shared services team from fresh graduates to industry experts, primarily focusing on operational excellence and cultivating talent
Align efforts with organizational goals and sales objectives by setting benchmarks and measuring team performance
Foster sales partnerships, attend weekly forecast calls, and drive initiatives
Build a team culture of continuous development and efficiency, in addition to encouraging risk-taking and creative problem-solving
Conduct team meetings, 1:1 sessions, manage operations, and ensure SLA adherence
Conduct talent calibration sessions and oversee team development plans
Stay active in communication channels, complete required training
Strong leadership of diverse and inclusive teams
Use metrics to demonstrate and communicate; Partner with the supporting teams to build and share reports/metrics/dashboards that are meaningful to stakeholders and measure performance, volumes & quality
Understand GSS hiring processes, maintain candidate pipelines, and manage administrative tasks. Ensure policy compliance and oversee time-off requests and coverage
Support effective inclusive recruiting, training, coaching, team-building, and succession planning to build engaged and diverse teams passionate about a growth mindset
Commit to continuous development, meet GSS SE Manager MBOs, stay updated on Splunk's products, and collaborate on quarterly objectives
Must-have Qualifications
This person must be located in Central time zone, prior people management experience is crucial
1-3 years of first line leadership experience leading an Inside SE or Virtual SE organization
Experience working in the software industry, specifically with Solutions Engineers selling SaaS products
Technically curious and able to articulate the value that technology brings to solving customer problems
Proven communication skills – written and oral. Ability to communicate complex ideas cross functionally across leadership and individual contributor levels both internally and externally
Ability to lead diverse groups of people and able to challenge and develop the team to exceed their goals both personally and professionally
Strong ability to inspire others, support an inclusive culture and role model for Splunk’s values
Desire to learn, grow and be a part of our expanding and dynamic Team
Splunk is an Equal Opportunity EmployerSplunk, a Cisco company, is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.Note:OTE Pay RangesFor sales roles the ranges are expressed as On Target Earning or OTE (OTE = base + incentives in the form of sales incentive plans).SF Bay Area, Seattle Metro, and New York City Metro AreaOn Target Earnings: $216,000.00 - 297,000.00 per yearCalifornia (excludes SF Bay Area), Washington (excludes Seattle Metro), New York (excludes NYC Metro Area), and all other states.On Target Earnings: $212,000.00 - 291,500.00 per yearSplunk provides flexibility and choice in the working arrangement for most roles, including remote and/or in-office roles. We have a market-based pay structure which varies by location. Please note that the On Target Earnings (OTE) range is a guideline and for candidates who receive an offer, the OTE pay will vary based on factors such as work location as set out above, as well as the knowledge, skills and experience of the candidate. In addition to OTE, this role may be eligible for equity or long-term cash awards.Benefits are an important part of Splunk's Total Rewards package. This role is eligible for a competitive benefits package which includes medical, dental, vision, a 401(k) plan and match, paid time off and much more! Learn more about our next-level benefits at https://splunkbenefits.com .
