Description We are offering a contract to permanent employment opportunity for a Customer Service Representative in Bloomington, Minnesota. In this role you will work closely with Operations, Manufacturing, and Sales departments. The job function revolves around resolving customer inquiries primarily via emails and occasional calls, processing customer applications, and maintaining accurate customer records. This position requires you to be on site. Responsibilities: Efficiently handle customer inquiries via email and calls Process customer applications and maintain accurate records Coordinate with the Operations, Manufacturing, and Sales teams to resolve customer issues Handle order entries and schedule appointments for customers Provide excellent customer service and maintain a high level of professionalism Utilize Microsoft Excel and Word for data entry and record management Manage replacements orders and invoice requests from customers Monitor customer accounts and take appropriate action as necessary Answer inbound and outbound calls as part of the customer service process. Requirements Requirements: Proficiency in using Microsoft Excel and Microsoft Word Experience in answering inbound calls and making outbound calls Prior work experience in a call center focused on customer service Strong data entry skills Ability to handle email correspondence professionally and effectively Familiarity with order entry procedures Can effectively schedule appointments Excellent customer service skills, including the ability to resolve customer issues promptly and professionally. Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .
