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Description Join Our Team as a Customer Service Representative!Robert Half is seeking an articulate, highly-skilled Customer Service Representative in the growing Non-Profit industry. Are you always outgoing and sociable? This could be a great position for you. Be prepared to come into a dynamic and fast-paced environment in this role. This long-term contract / temporary to hire Customer Service Representative position could be for you, if you're available to work in Bloomington, Minnesota.Key responsibilities
Be a part of business development by by actively cross-selling and referring customers
Retrieve and oversee the sending of written business communications
Handle incoming telephone calls
Offer friendly, accurate customer service in a timely fashion Requirements - Strong technical skills including proficiency with MS Office
Foundational knowledge of Customer Relationship Management (CRM) systems, e.g. ACT!, Illustrator, Highrise, and Insightly
Demonstrated experience performing extensive research to resolve complex customer inquiries
Customer service experience highly desired
Call center experience
Foundational knowledge in CRM
Command of navigating basic office equipment and protocols
Complaints experience
Customer service and office administrative skills
Enthusiastic attitude and an engaging businesslike approach
Proficient with diversified computer software and systems
Ability to exude confidence, knowledge, and empathy when interacting with internal and external partners and clients/customers
2+ years' experience with performing in a goal-driven & customer-focused environment preferred
Active problem-solver who listens for customer cues and actively resolves problems with grace and integrity
Great written, verbal, and interpersonal skills
If you seek to deliver great customer outcomes and want to improve your customer service skills to deliver personalized service specific to individual customer needs, we want to hear from you now. Apply today! Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https:///www.roberthalf.com/us/en/terms) .
