Housekeeping Supervisor

Housekeeping Supervisor

03 Jul 2022
Indiana, Bloomington, 47401 Bloomington USA

Housekeeping Supervisor

The Housekeeping Supervisor is responsible for administering and coordinating housekeeping functions in assigned sections. Responsible for inspecting Guest Rooms and ensuring they are cleaned up to standards assist Room Attendants as needed provide necessary training. Responsible for assuming all Housekeeping Manager functions in his/her absence.QUALIFICATIONS:At least 2 to 3 years of progressive experience in a hotel or a related field required.

High School diploma or equivalent required.

College course work in related field helpful.

Previous supervisory responsibility preferred.

RESPONSIBILITIES:Approach all encounters with guests and associates in a friendly service oriented manner.

Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel.

Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working.

Comply at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations.

Inspect staff's work performance within assigned section on a daily basis to assure that standards and productivity levels are being met and maintained.

In the absence of the Housekeeping Manager or Assistant Housekeeping Manager inspect all V.I.P. rooms and report their availability to the Front Office.

Oversee the organized closing of the floors at the end of the day ensuring the Room Attendants' carts are clean and restocked with linen only.

Ensure records of daily assignments are completed signed off on and turned into the Housekeeping Office on time.

Maintain key control system.

Supervise all staff in Laundry and Housekeeping holding them accountable and responsible for their work performance.

Submit proper documentation regarding poor work performance misconduct excessive absenteeism lateness and improper attire.

Handle items for 'Lost and Found' according to the standards.

Be familiar with all Aimbridge Hospitality policies and House Rules.

Ensure that associates are at all times attentive friendly helpful and courteous to all guests managers and other associates.

Ensure the overall appearance cleanliness and orderliness of staff.

Carry an active pager/radio to maintain contact with the Front Office and/or Engineering throughout the shift period.

Oversee the daily assignment of duties ensuring each Room Attendant and House Attendant carries a work assignment.

Monitor cleanliness and orderliness of Room Attendants' carts linen closets control closets stairways and landings.

Report on progress of all out-of-order rooms under the Housekeeping Department's supervision to the Guest Services Manager daily.

Initiate work orders for repairs and maintenance for doors plumbing heating/air electrical equipment furniture carpets drapes etc. Follow through on each work order until completed.

Oversee proper and constructive training of Room Attendants.

Motivate coach and counsel staff as necessary.

Collect all keys and assignment sheets daily at the end of the shift.

Attend meetings as required by Management.

Ensure completion of regular maintenance and cleaning projects on a biannual basis.

Monitor all V.I.P.'s special guests and requests.

Perform any other duties as requested by Management.

Our Bloomington, MN hotel is located less than a half-mile from Mall of America and two miles from the Minneapolis-St. Paul International Airport. Our Mall of America hotel offers convenience within walking distance of one of the biggest shopping centers in the world. The Mall of America is also home to the fun of Nickelodeon Universe & Sea Life Aquarium. Guests can find themselves a half mile away from IKEA Minneapolis. Not only will they be close to Bloomington, MN attractions, but they can hop on the nearby light rail to visit downtown Minneapolis. The Twin Cities light rail stops at MSP Airport, US Bank Stadium, Target Field, Target Center & Minneapolis VA. We offer free breakfast, parking, shuttle bus service, & a fitness center with pool. At the Fairfield Inn & Suites Minneapolis Bloomington, our guests are our #1 priority.As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in 49 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality.After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:Now offering Daily Pay! Ask your Recruiter for more details

Medical, Dental, and Vision Coverage

Short-Term and Long-Term Disability Income

Term Life and AD&D Insurance

Paid Time Off

Employee Assistance Program

401k Retirement Plan

Job ID: 2022-147734 Full-Time/Part-Time: Full-Time Street: 2401 American Blvd East Post End Date: 7/29/2022

Related jobs

  • Description Position Summary The Housekeeping Supervisor brings joy to families at Great Wolf Lodge by acting as a core driver of front line efficiency and effectiveness in the Housekeeping department. This leadership role is critical in the selection, training, staffing, and coaching of front line staff to ensure the safety, quality, and timeliness standards of the guest experience. Essential Duties & Responsibilities Leads and mentors housekeeping staff daily to ensure cleanliness standards and operational efficiencies are met or exceeded. Ensures the turnover of all vacant and clean rooms in a timely manner; verifies stayovers, reports early check outs, and communicates issues and discrepancies with front office. Provides coaching, encouragement, and recognition to pack members when necessary. Understands and champions Great Wolf policies and procedures, and collaborates with Housekeeping leadership in performance management of the department and its Pack Members. Understands and participates in scheduling of staff, labor management and forecasting. Participates in the development and execution of training programs for new hires as well as ongoing training for Pack Members. Creates and schedules daily assignments, daily and weekly projects, and optimizes staff to ensure lodge cleanliness and performance. Conducts daily stand up meetings with Room Attendants and House Attendants in order to prioritize the day and facilitates feedback from Pack Members. Escalates pack feedback to leadership. Inspects guest rooms for cleanliness, damage, supply levels, maintenance issues, and temperature control, and reviews results with Room Attendants; coaches and drives accountability and performance improvement. Ensures linen storage rooms, trash rooms, and housekeeping carts are clean, organized, and properly inventoried for the next day\'s activities; ensures and promotes safety standards in these areas. Supervises activities of staff and area to ensure compliance with resort standards, including the management of time and attendance. Participates in recruitment process and selection of talent for the housekeeping department. Assists with regular state of the team meetings and helps plan engagement activities for pack members. Ensures the completion and proper communication/escalation of maintenance work orders and other concerns to the appropriate department. Schedules deep clean and carpet care based on bi-yearly schedule and guest comments. Basic Qualifications & Skills High School diploma or equivalent experience Minimum of 1 year experience in a Rooms Division supervisor or similar supervisor position Prior hospitality or housekeeping experience or equivalent formal education Experience with Microsoft Office and general software systems; proficiency in Excel, Word and Outlook Experience with HotSos or similar system Demonstrated interpersonal and verbal communication skills Demonstrated customer service, conflict resolution, employee engagement, retention and team building skills Ability to work flexible schedule including nights, weekends, and/or Holidays as needed Desired Qualifications & Traits Bachelor\'s degree Previous housekeeping experience, preferably in large family resort or hotel Experience with Opera or similar system Bilingual, English and Spanish Time management skills in a fast-paced environment Physical Requirements Ability to lift 30lbs Ability to stand/walk for long periods Ability to bend, stretch and twist Capable of tolerating exposure to chemicals Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job funct

  • Allied Universal®, North America’s leading security and facility services company, provides rewarding careers that give you a sense of purpose. While working in a dynamic, diverse and inclusive workplace, you will be part of a team that fuels a culture that will reflect in our communities and customers we serve. We offer medical, dental and vision coverage, life insurance, 401K, employee assistance programs, company discounts, perks and more for all full-time positions!

  • Allied Universal®, North America’s leading security and facility services company, provides rewarding careers that give you a sense of purpose. While working in a dynamic, diverse and inclusive workplace, you will be part of a team that fuels a culture that will reflect in our communities and customers we serve. We offer medical, dental and vision coverage, life insurance, 401K, employee assistance programs, company discounts, perks and more for all full-time positions!

  • Join us and inspire with every cup!

  • Join us and inspire with every cup!

  • Real Estate Accounting Supervisor

Job Details

Jocancy Online Job Portal by jobSearchi.