Description The Outreach coordinator is responsible for a number of tasks which include but is not limited to contacting provider offices, hospitals, and healthcare facilities to schedule medical record retrieval appointments. Daily productivity goals aim to complete a minimum of 50 inbound/outbound calls per day in addition to achieving retrieval metrics. The coordinator is also responsible for documenting all call interactions in the database including updates, scheduling details and tracking progress of each assignment. Responsible for establishing and maintaining good rapport with the provider network.How you will make an impact:
Provide accurate, friendly customer service in a timely fashion
Ability to exude confidence, knowledge, and empathy when interacting with internal and external partners and customers
Active problem-solver who listens for customer cues and actively resolves problems with grace and integrity
Enthusiastic attitude and an engaging businesslike approach
Excellent oral and written communications skills
Organize and route incoming telephone calls
Requirements
Requirements:
Ability to navigate multiple computer systems, applications, and utilize search tools to find information
Customer service and office administrative skills
Active problem-solver who listens for customer cues and actively resolves problems with grace and integrity
Positive attitude and an engaging businesslike approach
Strong communication and interpersonal skills (verbal, written, and listening)
If you are committed to delivering an exceptional customer experience to each and every customer you interact with and are a customer service 'champion', we want to hear from you!TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .
