The Event Manager is responsible for providing professional client services support in the planning, organization and management of events within the facility, monitoring the logistics of these events and all coordination tasks after events are booked through the conclusion.ESSENTIAL DUTIES AND RESPONSIBILITIES
Supervises event staff including scheduling and training of standard operating procedures, job responsibilities and expectations. Works with staff to develop and maintain a service-oriented attitude.
Prepares work schedules, sets staffing requirements and ensures adequate coverage for assigned events.
Oversees all aspects of facility operations related to assigned events.
Manage onsite operations staff and contracted staff (security, first responders, temp staff etc.) as it relates to the assigned event
Assists Director of Operations with facility walk thru in regards to cleanliness and items to be repaired.
Reports any irregularities, discrepancies, damage or loss of property, or any other safety concerns to Director of Operations.
Develops, implements, administers and reviews accurate event records management system relating to all phases of event planning and operation.
Serves as primary liaison between clients, facility departments, and third-party vendors.
Meets with client groups to plan and organize assigned meetings and/or events.
Coordinates activities with the various service contractors for assigned meetings and/or events.
Guides clients in preparation of events by interpreting and explaining contract provisions, policies and procedures.
Keeps clients informed of deadline schedules, including but not limited to floor plan submissions, meeting room set-up specifications, insurance requirements and other relevant details.
Prepares cost estimates and monitors final billing.
Provides clear, concise, and timely communication of detailed events requirements to operational departments. Assists in scheduling operational set-ups to provide equipment or services needs. Monitors and supervises facility set-up.
Monitors in-house set-up and events, maintaining close contact with clients and facility staff to ensure successful events. Follows-up on all client requests (i.e.-special equipment or services needed), concerns, and resolve problems.
Attends appropriate planning, organization and other event and facility meetings in support of facility operations.
Rotate with other facility personnel to function as event Manager on Duty (MOD). Maintains responsibility and authority over all clients, staff, patrons, security and safety in the facility during events. Responsibilities include, but are not limited to, making sure contractual agreements are met and clients’ event requirements and changes have been made in a timely fashion. On-duty staff/subcontractors ultimately report to the MOD through any Managers or Supervisors who are present during the event.
Ensure that local, state and federal regulations are adhered to throughout the building and event process (ADA, OSHA, Fired Code etc.)
Works extended/irregular hours including nights, weekends and holiday as needed.
All other duties and responsibilities as assigned
SUPERVISORY RESPONSIBILITIES
Directly supervises the Event Services staff.
Carries out supervisory responsibilities in accordance with ASM Global policies and applicable laws.
Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding; disciplining employees in conjunction with Human Resources; addressing complaints and resolving problems.
SKILLS AND ABILITIES
Excellent organizational and planning skills
Able to effectively communicate with customers and interact with all levels of staff, including management
Good written and verbal skills
Ability to prioritize tasks and to handle multiple task at one time
Demonstrate problem-solving and effective communication skills
Supervisory experience preferred
Professional presentation, appearance and work ethic
Ability to work independently with limited supervision and as a member of a team
Must be able to work long and irregular hours that will vary due to functions. May include day, evening, weekends and holidays.
EDUCATION AND/OR EXPERIENCE
Bachelor's degree (B. A.) from four-year college or university
1 to 2 years related experience and/or training or equivalent combination of education and experience
Working knowledge of the principles of facility management, services and equipment for a similar facility
COMPUTER SKILLS
To successfully perform this job, an individual should have some knowledge of computers. Microsoft Office and AutoCAD knowledge is beneficial.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is regularly required to move around the facility; to stand for long hours during events, up to 8-10 hours daily; lift up to 50lbs regularly; talk and hear. This position may require work inside or outside of the building, as needed by events.ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.This job description portrays in general terms the type and level(s) of work performed and is not intended to be all-inclusive or to represent specific duties of any one incumbent. The knowledge, skills and abilities may be acquired through a combination of formal schooling, self-education, prior experience, or on-the-job training. The company reserves the rights to modify, supplement, delete, or augment the duties and responsibilities specified in the position description, in the company's sole and absolute discretion. Duties other than those expressly specified may be assigned from time to time.
