Pay: $20-$23 / hr. - Pay range negotiable based on experience and education.The Warehouse Division Accounts Receivable (AR) Specialist is responsible for managing warehouse billing processes, ensuring the timely collection of customer payments, and maintaining accurate records of all transactions. The role involves collaborating with internal teams such as operations and sales to resolve payment issues and ensure smooth billing. A key part of the role is building and maintaining strong relationships with customers to facilitate timely payments while adhering to company standards and customer-specific requirements.Key ResponsibilitiesBilling & Documentation:Review and process billing for customer accounts, ensuring all required documentation is present, accurate, and timely (e.g., invoices, customer required documentation, etc.).Upload source documents into relevant customer portals and maintain detailed records of transactions.Collections:Monitor accounts receivable aging reports and follow up with customers regarding past due invoices.Address payment discrepancies and work with internal teams (e.g., operations and account management) to resolve any issues related to billing and documentation.Customer Interaction:Communicate with customers via phone and email to address billing inquiries, resolve payment issues, and follow up on outstanding payments.Provide high-quality customer service by addressing customer needs and ensuring they have a positive experience with the company.Reporting:Prepare, submit, and present AR reports, tracking collections and payment statuses.Update and maintain customer records in accounting software (e.g., McLeod), including payment terms and account details.Administrative Duties:Scan and organize incoming paperwork, manage imaging of documents, and ensure all files are properly archived.Process write-offs, credit memos, and adjustments as needed in collaboration with operations teams.Partner with Warehouse Site Manager to identify opportunities to improve efficiencies and quality with the goal of enhancing customer satisfaction.
