To help continue our rapid growth and solve our clients’ toughest problems, we need a Client Success Manager to join the team. The Client Success Manager will be responsible for overseeing a subset of mid-market and enterprise clients as the primary relationship manager by providing strategic and tactical guidance, while adhering to defined client engagement standards. This position will provide guidance and oversight of technology systems ensuring the IT systems are managed, controlled, and optimized with client’s specific needs.  This is a hybrid position including some off-shift hours, weekends, and occasional travel for client meetings.This individual will act as the Resultant expert – ensuring client technology roadmaps are built and followed, that the work their team performs adheres to Resultant mission and values, and to support Resultant’s holistic approach to client service. You will help to manage and deliver assigned operational and project commitments to clients, utilizing the entire client team as necessary and as assigned by the VP of Client Success. Primarily, you will serve as the sole point of contact for your respective clients ensuring quality delivery as both a trusted advisor and point of escalation when their most important initiatives call for it. Primary Responsibilities: Understand the client’s business intimately, their organizational structure, KPIs/OKRs, strategies, technical capital, and human capital, financial considerations, etc. Understand the client’s technological landscape including relevant software, hardware, technical debt, risk aversion, velocity and proclivity towards change, etc. Develop technology roadmaps for organizations in the SMB, Mid-Market, and Private sectors Participate meaningfully in our team’s solution process through clear and confident discussion of Resultant’s solution offerings across Data, Tech, and Digital TransformationProvide quality assurance and ensure operational excellence on all active projects both formally and informally Be a confidential support to clients on any challenging realities they face around people, processes or technology, with the intent of helping them overcome these challenges through creative techniques Participate in sales calls, write proposals, and close opportunities for new work and expansion of existing clients Act independently and lead relationships based on program requirements Provide amazing support to our clients, greatly exceeding their experience of what anyone else has ever done for themTrack client opportunities and maintain opportunities within our CRM Coordinate, or act as a point of escalation for the client service team Work collaboratively with teams of smart, thoughtful people, to best meet the needs of our clients
