At Resultant, we are a premier Google Cloud Partner dedicated to helping organizations transform the way they work. We empower our clients to unlock the full potential of Google Workspace through expert implementation, strategic guidance, and dedicated support. Our team is passionate about cloud technology and committed to delivering exceptional customer outcomes. We are looking for a dynamic and talented individual to join us on this mission.The OpportunityAre you a Google Workspace technical guru with a passion for solving business challenges and a talent for sales? We are seeking a highly motivated and experienced Google Workspace Customer Engineer to join our growing team. This is a critical, client-facing role that requires a unique blend of deep technical expertise, strategic thinking, and commercial acumen.You will be the primary technical voice throughout the customer lifecycle, from initial sales discussions and solution design to long-term account growth and user enablement. This role is approximately 50% focused on pre-sales for new business, 25% on strategic account management and growth, and 25% on customer training and enablement.Key Responsibilities1. Pre-Sales Engineering & New Business Development (approximately 50%)Partner with Account Executives as the lead technical resource in a pre-sales capacity for prospective clients.Lead technical discovery calls to understand customer pain points, requirements, and business objectives.Architect and present custom, value-driven solutions leveraging the Google Workspace portfolio (including security, voice, and third-party integrations).Deliver compelling and tailored product demonstrations that resonate with both technical and executive audiences.Scope complex professional services engagements, including migrations, implementations, and change management programs, and create detailed Statements of Work (SOWs).Confidently address technical objections, security concerns, and competitive differentiation to close enterprise-level resale and services deals.Respond to technical sections of RFIs/RFPs.2. Existing Client Retention & Growth (approximately 25%)Serve as the primary technical trusted advisor for a portfolio of key enterprise accounts.In partnership with the Account Manager, build and maintain strong, long-term relationships with IT leadership and key stakeholders.In partnership with the Account Manager, conduct regular technical advisory and strategic business reviews to ensure customers are maximizing their investment.Proactively identify and develop upsell and cross-sell opportunities for license upgrades (e.g., Enterprise Plus), add-on products (e.g., Google Voice, AppSheet, ChromeOS), and new service engagements.Keep clients informed of the Google Workspace product roadmap and new feature releases relevant to their business.3. Customer Training & Enablement (approximately 25%)Design and deliver engaging and effective training sessions for both technical administrators and end-users.Develop scalable enablement resources, including best practice guides, webinars, and technical documentation to drive product adoption.Act as a change management champion, helping customers navigate the transition to Google Workspace and foster a collaborative culture.Provide post-deployment support and guidance to ensure long-term customer satisfaction and retention.
