Information Mgmt Help Desk Date Posted: Oct 10, 2024 Requisition ID: 450982 Location: Indianapolis, IN, US, 46241 Work for IndianaBegin a fulfilling career with the State of Indiana by joining one of the largest employers in the state, offering a diverse range of opportunities across 60+ agencies. At the state, you'll find competitive compensation, a robust benefits package and a commitment to work-life balance. Most importantly, you'll have the chance to make a real and measurable impact on the lives of Hoosiers across Indiana. At the State of Indiana, we don’t just talk about diversity and inclusion—we make it our goal to create a welcoming, accessible, and equitable workplace with a workforce that is representative of Indiana's population. As a proud equal opportunity employer, reasonable accommodations may be available to enable individuals with disabilities to complete the application and interview process as well as perform the essential functions of a role. About The Adjutant General's Office : The Adjutant General’s Office (AGO) provides a dynamic workplace while serving the Indiana National Guard at its various facilities throughout the state. AGO’s programs and projects offer exciting opportunities for professionals in many fields - from maintenance repair to cadre to civil engineers - looking to begin or advance their careers. AGO offers a competitive compensation and benefits package, as well as an outstanding work/life balance. AGO offers agency specific benefits, such as an opportunity to work an alternative work schedule, a spot bonus program to reward hardworking employees, and a chance to work with military and federal partners. Role Overview: This position is located in the Indiana Army National Guard State Area Command Headquarters, Directorate of Information Management. The work of this position involves deployment of communications and data devices at large complex military installations. Installations defined as the geographic boundary of the State or Territory with a troop population in excess of 11,400 dispersed at many locations throughout the state in support of The Adjutant General's wide area command and control integrated network. Salary Statement: The salary for this position traditionally starts at $55,224.00 but may be commensurate with education or work experience. A Day in the Life: The essential functions of this role are as follows:
Provides infrastructure support and primary troubleshooting for all interactions received via telephone calls, live chats and customer submitted tickets;
Creates, modifies, and successfully routes all incidents and work orders reported to them from our customer base;
Resets passwords and unlocks accounts for Active Directory, HR Systems, Mainframe, Oracle, Site Manager, and other applications as required;
Reset passwords, provide customers with instructions on obtaining authentication codes for mobile devices;
Assists with the configuration of VPN and security authorization requests;
Creates Right Fax accounts, modify email distribution lists and modify contact information as requested;
Provides advanced knowledge of systems as an escalation point level for Associate position;
Executes virus and spyware scans as part of their problem determination and resolution roles;
Coaches’ customers through installing applications and computer peripherals;
Conducts remote troubleshooting related to the Adobe Suite of products and Office 365 issues;
Creates, modifies, and deletes RACF accounts;
Creates, modifies, and deletes file permissions for active directory accounts;
Creates, modifies, and deletes contact information on mail accounts;
Creates, modifies, and deletes shared mailbox attributes;
Directs unresolved issues to the next level support if available or document issue and route to internal support team.
The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or beassigned at any time.What You'll Need for Success: The ideal candidate in this role should minimally have either
a Associate’s Degree with 2+ years of experience, or
at least 3+ years of experience applying the below, outlined knowledge, skills, and abilities in a similar role.
Related certifications and coursework may be considered for education or experience.
Knowledge of the Microsoft Office suite of products, Microsoft Edge, Google Chrome and FireFox;
Broad understanding of Active Directory;
Ability to operate various types of computer systems and related equipment;
Ability to give clear detailed instructions;
Ability to relay requested information quickly and accurately;
Strong analytical, conceptual, and problem-solving abilities;
Strong communication skills, both oral and written;
Ability to work in an environment with multiple and fluid demands;
Ability to follow all established policies and procedures.
Supervisory Responsibilities/Direct Reports: This role may be utilized in a supervisory capacity based on agency needs.Benefits of Employment with the State of Indiana: The State of Indiana offers a comprehensive benefit package for full-time employees which includes:
Three (3) medical plan options (including RX coverage) as well as vision and dental plans
Wellness Rewards Program: Complete wellness activities to earn gift card rewards
Health savings account, which includes bi-weekly state contribution
Flexible work scheduling options, including the potential for hybrid remote work for employees whose work may be performed outside state facilities
Deferred compensation 457B account (similar to 401k plan) with employer match
Two (2) fully-funded pension plan options
A robust, comprehensive program of leave policies covering a variety of employee needs, including but not limited to:
150 hours of paid new parent leave
Up to 15 hours of paid community service leave
Combined 180 hours of paid vacation, personal, and sick leave time off
12 paid holidays, 14 on election years
Education Reimbursement Program
Group life insurance
Referral Bonus program
Employee assistance program that allows for covered behavioral health visits
Qualified employer for the Public Service Loan Forgiveness Program
Free Parking for most positions
Free LinkedIn Learning access
Equal Employment Opportunity:
The State of Indiana is an Equal Opportunity Employer and is committed to recruiting, selecting, developing, and promoting employees based on individual ability and job performance. Our policy is to provide equal employment opportunity to all people in all aspects of employer-employee relations without discrimination because of race, color, creed, religion, sex, national origin, ancestry, age, sexual orientation, gender identity, physical or mental disability, or veteran status. We will comply with the spirit as well as the letter of all applicable state and federal laws.
If you are a qualified individual with a disability and require reasonable accommodations to complete this application, you can request assistance by contacting the Indiana State Personnel Department at [emailprotected] .
The State of Indiana has established a culture that welcomes equity, inclusion, and opportunity for all employees and applicants. We encourage you to apply if you feel you have the transferrable skills to be successful in this position and we look forward to reviewing your application.
Current Employee? Click here (https://performancemanager8.successfactors.com/sf/careers/jobsearch?bpltecompany=indianaoff) to apply.
