OverviewSeni or Change Analyst, Healthcare Change ManagementOverview:HealthEdge is an agile and innovative 21st century software company that provides modern, disruptive technology that enables healthcare payors to radically innovate, drastically reduce costs, and efficiently address the business imperatives of the evolving healthcare economy. TheSeniorChange Analyst is anexciting opportunity to be anessential member of the Change Management team. As aSeniorChange Analyst, you will ensure accuracy of tasks according to plan within allotted deliverable turnaround time. In this role, you willbe responsible forhelping toidentifyopportunities for continuous improvement, delivering value to customers (internal and external),ensuringappropriate customersatisfaction, managingor being an active stakeholderon internal projects,work in a fast-paced environment andmulti-taskregularly. You will work across the HealthEdge enterprise tofacilitateand ensure process compliance for both planned and unplanned change requests. Strong communicationand collaborationwith stakeholdersisrequiredas well as acting as a connection point between groups fordifferent typesof change requests.What you bring:
Bachelorof Science inHealthcare Administration,Computer Science, InformationSystemsor a closely related field
5+ years of experience in Change Management, data analysis, and data reporting
3+ years of experience workingin healthcare administration orwith core IT infrastructure components and service concepts
3+ years ofexperienceidentifyingissues, process improvement opportunities and proposingfeasiblesolutions
A minimum of 1 yeardemonstratedemployment experience independently managing projects andensuring deliverables are completedin a timely manner
What you will do:
Central starting point for instituting changemanagementin theInfrastructureOperations organization
Continually review andimprove and/orcreatenewChange Management teamdocumentation to ensure allprocesses are up-to-date and documented
Verifies and auditsInfrastructureOperationschangerequests and confirms that they are actionable to be performed byInfrastructureOperations team members
Schedules andallocateschange and servicerequestsin a timely mannerto delivery resources
Regularly workswith functional managers tooptimizetaskutilization
Escalates requests to management when there are resource constraints or unknown request inquiries
Provides prioritization perspective forInfrastructureOperations work across all internal and external customers
UtilizesSalesforceand Tableaureporting for Change Management analysis and trending by collecting and organizing data to supportad hoc andmetrics generationas needed
Active participant in cross-functional Change Management team projects
Independently manages projects related to Change Management,schedulingfunctionsor Infrastructure Operations
AttendsChange Advisory Board (CAB) meetingsas a stakeholderandregularlyleadsCAB meetingstofacilitatetheintroduction of IT changesinto environmentsand approve change requests
UtilizesITIL change management principlesand implementsprocesses using these principles
Supports organizational process change implementation
AdditionalChange Management team responsibilities as assigned
HealthEdge commits to building an environment and culture that supports the diverse representation of our teams. We aspire to have an inclusive workplace. We aspire to be a place where all employees have the opportunity to belong, make an impact and deliver excellent software and services to our customers.Geographic Responsibility: While HealthEdgeis located inBurlington, MA you may live anywhere in the USType of Employment: Full-time, permanentWork Environment: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job:
The employeeis occasionally required tomove around the office. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
Work across multiple time zones in a hybrid or remote work environment.
Long periodsof time sitting and/or standing in front of a computer using video technology.
May require travel dependent on company needs.
The above statements are intended to describe the general nature and level of the job being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required . HealthEdge reserves the right to modify , add, or remove duties and to assign other duties as necessary. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position in compliance with the Americans with Disabilities Act of 1990 . Candidates may be required to go through a pre-employment criminal background check.HealthEdge is an equal opportunity employer. We are committed to workforce diversity and actively encourage all qualified persons to seek employment with us, including, but not limited to, racial and ethnic minorities, women, veterans and persons with disabilities.#LI-RemoteJob Locations US-RemoteID 2024-4045Category Customer Service/SupportPosition Type Full-TimeHealthEdge provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
