Vacancy expired!
At SpartanNash, we deliver the ingredients for a better life through customer-focused innovation. We do this for our supply chain customers and U.S. military commissaries, retail store guests and, most importantly, our Associates. In fact, we see a day when each will say, “I can’t live without them.”Our SpartanNash family of Associates is 17,000 strong, ranging from bakery managers to order selectors; from IT developers to vice presidents of finance; from HR Business Partners to export specialists. Each of them plays an integral role in SpartanNash’s People First culture, Operational Excellence and Insights that Drive Solutions. Ready to contribute to the success of our food solutions company? Apply now!Location:5752 Wheeler Rd, - Indianapolis, Indiana 46216Job Description:Position Summary:Supports the Carrier and Account Management teams to ensure all orders are scheduled, entered, tracked and updated in a timely manner from origin to destination. This position serves as the foundation of learning our business/industry and focuses on data entry and communication by connecting via phone and email to gather accurate information from carriers and customers.Career Framework Job Level: U2What You'll Do:
Communicate any exceptions and potential problems to the Carrier Manager and Customer Manager.
Document information and data into TMS
Systematically follow operations Standard Operating Procedures
Actualize and update orders in TMS
Relays all data and issues to the Customer Management team in a timely manner to ensure customer satisfaction on every transaction.
Receive and document orders from customers and/or Customer Managers
Receive and document appointment requests from customers, account management and operations teams.
Responsibility for addressing issues that arise from handling after-hours calls on a rotating basis.
What You'll Need:
High School Diploma (Required) or equivalent combination of education and/or experience.
One year of relevant job experience.
Good written and verbal communication skills.
Good organizational, prioritization and attention to detail skills.
Ability to multi-task and follow through to meet deadlines.
Basic computer skills and working knowledge of Microsoft Office (i.e., Word, Excel).
Physical Requirements:The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.May be required to lift and/or move 20 pounds. The associate is frequently required to sit/stand/walk. While performing the duties of this position, the associate is subject to a typical office environment and is rarely exposed to outside weather conditions. Temperatures may vary for those subject to any of the following areas: computer/server room, print shop, production area). The noise level in the work environment is usually low to moderate but may be high in distribution settings. Travel requirements vary by assignment.As part of our People First culture, SpartanNash is proud to offer a robust and competitive Total Rewards benefits package (https://careers.spartannash.com/why-work-here/benefits/) .SpartanNash is an Equal Opportunity Employer, including disability and veteran, that celebrates diversity and believes employing a diverse workforce is key to our success. We are committed to providing equal employment opportunities to all individuals.We are not able to sponsor work visas for this position.SpartanNash (Nasdaq: SPTN) is a food solutions company that delivers the ingredients for a better life. Committed to fostering a People First culture, the SpartanNash family of Associates is approximately 17,000 strong. SpartanNash operates two complementary business segments – food wholesale and grocery retail. Its global supply chain network serves wholesale customers that include independent and chain grocers, national retail brands, e-commerce platforms, and U.S. military commissaries and exchanges. The Company distributes products for every aisle in the grocery store, from fresh produce to household goods to its OwnBrands, which include the Our Family® portfolio of products. On the retail side, SpartanNash operates 144 brick-and-mortar grocery stores, primarily under the banners of Family Fare, Martin’s Super Markets and D&W Fresh Market, in addition to dozens of pharmacies and fuel centers. Leveraging insights and solutions across its segments, SpartanNash offers a full suite of support services for independent grocers. For more information, visit spartannash.com .
