Technical Analyst 1-Support

Technical Analyst 1-Support

11 Apr 2024
Indiana, Indianapolis, 46201 Indianapolis USA

Technical Analyst 1-Support

Vacancy expired!

Job DescriptionBuilding off our Cloud momentum, Oracle has formed a new organization - Oracle Health Applications & Infrastructure. This team focuses on product development and product strategy for Oracle Health, while building out a complete platform supporting modernized, automated healthcare. This is a net new line of business, constructed with an entrepreneurial spirit that promotes an energetic and creative environment. We are unencumbered and will need your contribution to make it a world class engineering center with the focus on excellence. At Oracle Health, our mission is to improve healthcare and quality of life globally through better experience and easier access to health and research data for patients and healthcare providers.As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.As a Technical Analyst 1-Support, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and use of Oracle products. Your primary task will be to provide level one support to customers who contact the Oracle Solution Center and maintain high level of customer satisfaction while meeting guidelines (mostly through electronic means).Work involves some problem solving with assistance and guidance in understanding and applying company policies and procedures.Qualifications:

U.S. Citizenship on U.S. soil is required. This position requires you to be eligible to receive a federal security clearance which requires you to be a U.S. Citizen.

At least 4 years total combined completed higher education and/or related work experience including:Bachelor's degree in Information Systems, Computer Science, Computer Engineering, Software Engineering or related field, or equivalent relevant work experience.

Preferred Qualifications:

At least 1 year experience in Application Support and SQL

Good knowledge and hands on Experience with Linux and SQL

Expectations:

Must reside in or willing to relocate to Kansas City, metropolitan area

5-5-4-night shifts (7:00pm - 7:00am)

Willing to work additional or irregular hours as needed and allowed by local regulations

Work in accordance with corporate and organizational security policies and procedures, understand personal role in safeguarding corporate and client assets, and take appropriate action to prevent and report any compromises of security within scope of position

Perform other responsibilities as assigned

Career Level - IC1ResponsibilitiesThe Immediate Response Center is excited to hire a Technical Analyst 1-Support. You will provide technical support for internal tools/applications and processes. In this role you will proactively monitor system/application alarms, investigate, analyze, resolve or escalate alarms and service requests. Your responsibility also includes, prioritizing and managing work queue in accordance with service level agreements, documenting investigation and issue resolution, triaging issues to appropriate second-level resources for resolution, investigating and diagnosing performance issues of tools/applications. Additionally, you will troubleshoot by gathering information, shadowing end users, testing workflows internally/externally, analyzing log files, querying tables and updating database fields.Disclaimer:Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.Range and benefit information provided in this posting are specific to the stated locations onlyUS: Hiring Range: from $21.92 to $42.93 per hour; from $45,600 to $89,300 per annum. May be eligible for equity.Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle’s differing products, industries and lines of business.Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.Oracle US offers a comprehensive benefits package which includes the following:

Medical, dental, and vision insurance, including expert medical opinion

Short term disability and long term disability

Life insurance and AD&D

Supplemental life insurance (Employee/Spouse/Child)

Health care and dependent care Flexible Spending Accounts

Pre-tax commuter and parking benefits

401(k) Savings and Investment Plan with company match

Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.

11 paid holidays

Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.

Paid parental leave

Adoption assistance

Employee Stock Purchase Plan

Financial planning and group legal

Voluntary benefits including auto, homeowner and pet insurance

About UsAs a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.When everyone’s voice is heard, we’re inspired to go beyond what’s been done before. It’s why we’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one.Disclaimer:Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law. Which includes being a United States Affirmative Action Employer

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Qualifications To qualify for this position you must demonstrate in your application that you possess at least one year of specialized experience equivalent to FV-I, FG/GS-13. Specialized experience is experience that has equipped you with the particular knowledge, skills, and abilities to perform successfully the duties of the position. Specialized experience is: Experience leading technical teams in the design, development, and modification of the NAS, in addition to leading the research activities to identify, analyze, and resolve operational automation discrepancies. Applicants should include examples of specialized experience in their work history. Qualifications must be met by the closing date of this vacancy announcement. If the Agency decides to interview any qualified employee on the selection list, then all on the list who are qualified must be interviewed. 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As a part of the Federal-Wide Hiring Reform Initiative (streamlining the hiring process), the FAA is committed to eliminating the use of the Knowledge, Skills and Ability (KSA) narratives from the initial application in the hiring process for all announcements. Therefore, as an applicant for this announcement, you are NOT required to provide a narrative response in the text box listed below each KSA. In lieu of providing a KSA narrative response in the text box listed below each KSA, in your work history, please include information that provides specific examples of how you meet the response level or answer you chose for each KSA. Your work history examples should be specific and clearly reflect the highest level of ability. Your KSA answers will be evaluated further to validate whether the level that you selected is appropriate based on the work history and experience you provided. Your answers may be adjusted by a Human Resource Specialist as appropriate. 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Leads interdisciplinary technical teams which design, develop, modify or evaluate the NAS. Applies multidisciplinary and interdisciplinary scientific principles, qualitative methods, and modeling to study and analyze complex NAS systems and programs to provide advice and insight about the probable effects of alternative courses of action in the acquisition, management, and deployment of major aviation related systems or programs. The Specialist serves as a principal technical specialist on a team member and is responsible for conducting research and analysis of all facets of the automation systems related to Air Traffic Control (ATC) activities within the facility. This position performs multiple, varying and complex assignments under the minimal direction of a manager, project manager, team leader, or more experienced technical specialist. Typical duties include (1) leading research to identify, analyze, and resolve complex operational automation discrepancies, (2) ensuring the adequacy of automation support based on an in-depth knowledge of air traffic control procedures and a general knowledge of facility traffic flows, (3) develops, maintains, tests, and modifies adaptation databases to ensure that maximum effectiveness is achieved and that data is processed in a precise and timely manner including safety critical system functions (e.g. MSAW/ CA), (4) coordinating with staff at local and other air traffic facilities regarding automation decisions and activities that affect operations. The Specialist resolves all but unique technical problems that could cause an operational impact to current and future NAS systems, without the intervention of management or higher level technical specialist. Works continuously with second level engineering personnel and appropriate levels of management as a liaison and to provide guidance with respect to national system planning, configuration management, and technological considerations and adaptations that have a major impact on air traffic and the NAS systems. The Specialist leads, and participates on, special project teams to evaluate the effectiveness of aviation and automation services. Plays a lead role in drafting, reviewing, and editing reports for final approval prior to external distribution. Provides verbal and written activity reports detailing the progress and status of assigned tasks and/or team projects to diverse levels of management. Initiates correspondence and documentation and related tasks in direct support of the air traffic operations. Provides technical assistance to operational personnel for the resolution of aviation system malfunctions. 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Qualifications To qualify for this position you must demonstrate in your application that you possess at least one year of specialized experience equivalent to FV-I, FG/GS-13. Specialized experience is experience that has equipped you with the particular knowledge, skills, and abilities to perform successfully the duties of the position. Specialized experience is: Experience leading technical teams in the design, development, and modification of the NAS, in addition to leading the research activities to identify, analyze, and resolve operational automation discrepancies. Applicants should include examples of specialized experience in their work history. Qualifications must be met by the closing date of this vacancy announcement. If the Agency decides to interview any qualified employee on the selection list, then all on the list who are qualified must be interviewed. If the selection list is shortened to a best qualified list through a comparative process, then the best qualified list shall be considered to be the selection list. Education Additional Information We may use this vacancy to fill other similar vacant positions. Position may be subject to a background investigation. A one-year probationary period may be required. The U.S. Department of Transportation strives to ensure that equity, transparency, accountability, collaboration, and communication permeate all that we do for the betterment of the Department, the traveling public, and our nation. As such, DOT values a highly diverse workforce of persons who promote a culture of belonging by respecting the personal dignity and worth of each individual and fostering a positive environment where all feel safe and welcome. If these commitments coincide with your personal ideals and professional aspirations, please consider joining the DOT family. 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Eligible applicants meeting the minimum qualification requirements and selective factor(s), if applicable, may be further evaluated on the KSAs listed in the announcement. Based on this evaluation, applicants will be placed in one of the following categories: score order, category grouping, or alphabetical and referred to the selecting official for consideration. Please ensure you answer all questions and follow all instructions carefully. Errors or omissions may impact your rating or may result in you not being considered for the job. Links to Important Information: Locality Pay, COLA

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