The Quality Assurance (QA) Manager is part of a dynamic team responsible to ensure that services are delivered in accordance with program design, and Dungarvin’s mission of respecting and responding to the choices of individuals with disabilities. The QA Manager will work collaboratively with all levels of operations, including staff and management, to ensure quality standards are met and maintained.  This includes program oversight, coordinating and conducting site visits, independent electronic health record (EHR) data reviews, and following through with operations personnel to build on strengths and fix weaknesses. The QAM will participate and lead other QA staff in working closely with internal teams to ensure that quality of service meets or exceeds industry standards and regulatory requirements. Job duties include but are not limited to:Coordinate and lead comprehensive program investigations that comply with organizational standards and state regulatory requirements. Provide leadership for Dungarvin Indiana’s quality program.Assist in quality assessment, intervention, and enhancement of services and supports.Data review, reporting and communication.Coordinate and lead state quality assurance practices, leading implementation of national standards and initiatives.Assure that programs meet licensure and certification requirements.Develop and maintain a Human Rights Committee that meets state requirements.Employee training and development.Supervision and leadership of QA team.Ensure that operational quality processes are maintained through audit/inspection processes, identifying service issues and barriers, conducting maltreatment investigations, and making recommendations for service improvement to operational leadership.
