Circuit Billing SpecialistPrint (https://www.governmentjobs.com/careers/iowa/jobs/newprint/4615219) ApplyCircuit Billing SpecialistSalary $48,422.40 - $71,198.40 AnnuallyLocation Des Moines - 50319 - Polk County, IAJob TypeFull-timeJob Number25-00259Agency336 Iowa Communications NetworkOpening Date08/09/2024Closing Date8/19/2024 11:59 PM CentralLinkedIn Tag#LI-POSTPoint of ContactMichael Cruise - mike.cruise@icn.state.ia.usTo ApplyApplicants are encouraged to attach their resume and cover letter with their NEOGov application
Description
Benefits
Questions
Job DescriptionThe Iowa Communications Network (ICN) is recruiting to fill aTechnical Service Specialist Senior (Circuits Billing Specialist)position to be the primary front-end processing of orders as part of our customer billing team in Finance.Processing of requests includes:
Verify that required information in the ServiceNow request item form is complete and accurate. This may include communicating with the account consultant, project manager, an engineer, the circuits database, ServiceNow, the asset manager database and our billing system. Provide consultation to Business Services to determine service and order needs. Immediate processing of orders that do not require project management.
Verify that customer requests are clear and concise and all required information is correct and the order can be completed.
Verify that customer contact, service type and CLLI codes are entered and accurate.
Verify that all relative and detailed notes are added to the request.
Verify that request rate is either from the current rate sheet or that a standard ICN markup has been applied to the rate to bill the customer.
Assign all orders to the applicable group for project management, engineering or data operations.
Ensure all group tasks assigned have been completed and are accurate.
Understand telecommunication terms to be able to verify orders properly. Understand ICN products & services by attending internal product & services meetings and reading materials distributed by ICN staff. Monitor activities of Local Exchange Carriers (LEC) to include tariff changes. Verify that all billing components are accounted for according to system design and programming.Conduct circuit audits including design, inventory and services provided by circuits. Perform other tasks related to circuits as assigned.It is the policy of the executive branch of state government in the State of Iowa to provide equal employment opportunity within state government to all persons (Iowa Code 19B). The intent of this policy is to ensure that individuals are not denied equal access to state employment opportunities because of their race, creed, color, religion, sex, national origin, age, physical or mental disability, sexual orientation, or gender identity, consistent with applicable state and federal policies and regulations. It is also the policy of the executive branch of state government in the State of Iowa to apply affirmative action measures to correct the underutilization of females, minorities, and persons with disabilities in the state employment system whenever remedial measures are appropriate.Minimum Qualification RequirementsExperience equal to five years of full-time general administrative or specialized technical support work experience at the level of Technical Services Specialist, Information Technology Support Worker 4, or Administrative Assistant, one year of which must have been in telecommunications or personal computers;ORan equivalent combination of education and experience, substituting thirty semester hours of accredited post high school education for each year of the required experience to a maximum of four years;ORan associate degree in telecommunications or computer science and one year of full-time telecommunications or personal computer work experience.For additional information, please click on thislink to view the job description. (https://das.iowa.gov/sites/default/files/hr/documents/classandpay/JobClassDescriptions/TechnicalServiceSpecialistSenior-00134.pdf) Why Choose the State of Iowa?At the heart of our commitment to excellence is a dedication to our most valuable asset – our employees. Discover the outstanding benefits that set us apart as an employer of choice.Our Robust Benefits Package Includes:Competitive Compensation:Enjoy a competitive salary that reflects directly on your skills and expertise.Keep in mind, your wage is just one part of your total compensation. Unlock the complete value of your employment with the State of Iowa by using our user-friendlyTotal Compensation Calculator (https://das.iowa.gov/media/3773/download?inline) .Gain insights into your comprehensive annual compensation, including salary and State-provided benefits.Health and Wellness:Prioritize your well-being with our comprehensive health plans, including medical, dental, and vision coverage. Enjoy the peace of mind knowing that the State of Iowa covers 90% of the premiums, providing you and your loved ones with excellent coverage at a remarkably low cost.Retirement Planning:We are proud to offer the Iowa Public Employees Retirement System (IPERS). A defined benefit plan, IPERS benefits are guaranteed for life, meaning once you retire, you will receive the same monthly benefit for the remainder of your life (once vested). We invest in your long-term financial well-being, so you can retire with peace of mind.Click here to learn more about IPERS (https://ipers.org/members) .Paid Time Off:Life is unpredictable, and at the State of Iowa, we understand the importance of work-life balance. Our leave policies, including paid holidays, vacation, and sick leave with unlimited accrual, ensure you have the flexibility you need for personal and family matters.Professional Development:Elevate your career with continuous learning opportunities. We support your growth through training programs, workshops, and tuition reimbursement.Employee Assistance Program (EAP):We care about your well-being beyond the workplace. Access confidential counseling, resources, and support through our Employee Assistance Program.Diversity and Inclusion:Be part of a diverse and inclusive workplace that embraces all backgrounds and perspectives. We believe diversity is a strength that drives innovation.Join Us - Elevate Your Career:Ready to elevate your career with the State of Iowa?Click here (https://iowa.attract.neogov.com/recruitment/p/benefits) to explore more about our unparalleled benefits and discover what makes us unique. Your success is our priority!01 Do you understand that the answers to all of the following questions must be truthful, honest, and accurate to the best of your ability? Please read all questions and answers thoroughly and make sure you understand them completely.Ensure the answers to your questions match the information filled out on your application and the attachments you have uploaded. If the answers to your questions are inconsistent with your application information or uploaded attachments, you will be given zero points for the question.Knowingly misrepresenting the facts when submitting any information related to an application, examination, certification, appeal, or any other facet of the selection process will result in your disqualification from this application and future employment with the state of Iowa.
Yes - I understand and agree.
No
02
PLEASE READ CAREFULLY
Have you filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.S.C. §611 et seq?
No - I have NOT filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.S.C. §611 et seq
Yes - I HAVE filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.S.C. §611 et seq
03
Do you have experience equal to five years of full-time general administrative or specialized technical support work experience at the level of Technical Services Specialist, Information Technology Support Worker 4, or Administrative Assistant, one year of which must have been in telecommunications or personal computers?
I do not have experience
Less than 5 years of experience in the identified areas
5 years or more of experience in the identified areas
04
Do you have an an associate degree in telecommunications or computer science? IF YES,Do you have 1 year of full-time work telecommunications or personal computer work experience.
Yes
No
05
Do you have an equivalent combination of education and experience, substituting thirty semester hours of accredited post high school education for each year of the required experience to a maximum of four years?
No education/experience to less than 1 year
1 year to less than 2 years
2 years to less than 4 years
4 years or more
Required Question
AgencyState of IowaAgency336 Iowa Communications NetworkAddressGrimes State Office Building400 E 14th StDes Moines, Iowa, 50319Websitehttps://icn.iowa.gov/ApplyPlease verify your email addressVerify Email
