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Description Robert Half is seeking a bilingual candidate (Portuguese and English) to join John Deere's Customer Support team! This team provides front-line technical support, information, and solutions to John Deere dealers and customers on the Intelligent Solutions Group. This Customer Support Representative will be communicate via phone, email, and chat with customers regarding inquiries, issues, or concerns to optimize customer satisfaction and retention.If you are looking to make a difference utilizing you customer service experience, let's connect! Our Talent Manager, Christin, can be reached on her direct line at 563-214-1120!This position is hybrid, with 4 days on-site and 1 day remote, with retention bonuses and pay increases available.The Contact Center is open 7am to 7pm Monday to Friday. Some Saturdays may be required.Training will expand approximately 6-7 weeks and will be within first shift hours.Requirements Desired Experience:· Call center/customer support experience· Strong computer and troubleshooting skills· Excellent written and verbal communication skills· Skills in interpersonal communications, negotiation, and conflict resolution· Technical support background· High comfort level and experience with consumer software applications· Proficiency with MS Office products· Willing to work overtime, off-shift hours and occasional holidays to support the business· Solid work history and proven dependability.· College degree required - Bachelor's preferred,Candidates with the following skills and experience will stand out:· Knowledge of agriculture customers· Agriculture operations experience, including Precision Farming experience· Prior work experience in Agriculture or Technology dealer channels· Bachelor's degree in Agriculture, Business, Engineering related field, IT or a similar disciplineRobert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https:///www.roberthalf.com/us/en/terms) .
