Technical Support Engineer - Xper Cardio Informatics 519603Philips is a global leader in health technology, committed to improving billions of lives worldwide and striving to make the world healthier and more sustainable through innovation. Driven by the vision of a better tomorrow.But it’s not just what we do, it’s who we are. We are 80,000, wonderfully unique individuals, with two things in common. An unwavering sense of purpose and a relentless determination to deliver on our customers’ needs. It’s what inspires us to create meaningful solutions – the kind that make a real difference – when it matters most.Your role:
Technical support for Philips’ Xper Information Management system
Troubleshoot Windows operating system issues quickly and effectively
Troubleshoot hardware issues quickly and effectively
Troubleshoot TCP/IP and general networking problems with customers
Able to work structurally and according to published procedures and work instructions
Document all actions taken during problem resolution in appropriate internal tracking systems
Requires minimal supervision, able to determine methods and procedures for new assignments without assistance
Ensures warm "hand-off" of hot issues and customer escalations
Timely escalation of customer issues for evaluation and action by higher level support.
Takes independent actions and calculated risks in solving customer issues
Looks for ways to improve and promote quality
You're the right fit if:
Associate’s degree or 3 years in related IT field required
Bachelor’s degree preferred in one of the following disciplines: Computer Science, IT, or other relevant discipline
3+ years of related experience (i.e. technical support)
Good working knowledge of SQL and database tools
Good working knowledge of TCP/IP networking skills
Good working knowledge of HL7
Ability to ascertain urgency of support request
Capability to excel in a high performing team environment
Effective and Professional customer communications both verbal and written
Knowledge of assigned products through ongoing training and development
Problem solving skills and resourcefulness
Experience servicing and / or supporting Medical or IT equipment preferred
Shift work may be required
Scheduled on-call availability required via phone or pager
Varying travel required as directed by management (10%)
Able to diagnose problems, apply effective solutions and determine follow up actions with minimum direction.
Able to troubleshoot Windows Server / Workstation issues both Hardware and Software.
VMware Knowledge preferred
About Philips:We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.
Learn more about our business.
Discover our rich and exciting history.
Learn more about our purpose.
Read more about our employee benefits.
If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here.Philips Transparency Details:The pay range for this position is $30.63 to $52.50, hourly. The actual base pay offered may vary depending on multiple factors including, job-related knowledge/skills, experience, business needs, geographical location, and internal equity.In addition, other compensation, such as an annual incentive bonus, sales commission or long-term incentives may be offered. Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more. Details about our benefits can be found here.At Philips, it is not typical for an individual to be hired at or near the top end of the range for their role and compensation decisions are dependent upon the facts and circumstances of each case.Additional Information:US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.#LI-PH1#LI-RemoteIt is the policy of Philips to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status or a person’s relationship or association with a protected veteran, including spouses and other family members, marital or domestic partner status, or any other category protected by federal, state and/or local laws.As an equal opportunity employer, Philips is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance.Equal Employment and Opportunity Employer/Disabled/Veteran
