THE POSITION: EVERSANA is standing up an AI Hub Center of Excellence within Patient Services Technology to transform how we build and deliver software. The AI Engineering & Enablement Lead owns this mission: to ingest enterprise AI tooling and productionize it into the Patient Services SDLC, build a governed framework for deploying and maintaining AI agents, establish engineering best practices, and re-architect our current engineering practice into an AI-augmented software development organization.This is a player-coach role. The Lead is the onshore anchor of a hybrid team — running stakeholder alignment, architecture decisions, and governance during US hours while an offshore team executes build and test. The Lead is accountable for turning the AI Hub roadmap from a backlog of capabilities into shipped, governed, production-grade software delivered by an AI-accelerated team.ESSENTIAL DUTIES AND RESPONSIBILITIES:
Our employees are tasked with delivering excellent business results through the efforts of their teams.  These results are achieved by:Enablement & SDLC TransformationOwn the AI Hub COE charter and act as the bridge between EVERSANA's Enterprise AI team and Patient Services engineering.Ingest and operationalize enterprise AI tooling (GCP, Vertex AI, Claude, Gemini Enterprise) into the day-to-day SDLC of the ACTICS (Salesforce Health Cloud), MuleSoft, and Java/.NET teams.Re-architect existing engineering practice into an AI-augmented model — standardizing AI-assisted development with Claude Code, Cursor, and GitHub Copilot across Dev, QA, and BA functions.Define and drive the change-management path so engineers adopt AI-first workflows, not just have access to the tools.Agent Architecture & DeploymentArchitect the agent deployment and lifecycle framework on Vertex AI, with Claude and Gemini Enterprise as primary models.Establish reusable agent patterns — RAG pipelines, tool/function calling, MCP server integrations, multi-step orchestration — that teams can build on.Set the standard for how agents are built, evaluated, deployed, monitored, and retired in production.Governance & ComplianceOwn AI governance for Patient Services: model selection criteria, PHI/HIPAA handling, evaluation frameworks, and the approved-tools standard.Ensure every agent and AI workflow meets healthcare compliance requirements before production, coordinating with InfoSec on data-flow approval and BAA verification.Maintain the AI risk register and the prompt/pattern library governance process.Delivery LeadershipLead a hybrid onshore/offshore team on a follow-the-sun model — architecture and stakeholder alignment during US hours, offshore execution overnight, delivered to a ready queue each morning.Plan and run parallel-track delivery so multiple AI MVPs and tech workstreams progress simultaneously against a compressed roadmap.Define AI velocity KPIs (code-generation rate, defect-rate delta, time-to-merge, story points per sprint) and report progress and ROI quarterly to the CTO and CFO.Stakeholder InterfaceServe as the senior technical voice for AI in Patient Services with the CTO, CFO, Enterprise AI leadership, and external vendor partners.Coordinate with adjacent pods (ACTICS, NiCE, MuleSoft integration) and existing product teams as their capacity flows into AI Hub work.Consistent with the Americans with Disabilities Act (ADA) and applicable state and local laws, it is the policy of EVERSANA to provide reasonable accommodation when requested by an employee with a disability, unless such accommodation would cause an undue hardship for EVERSANA. If reasonable accommodation is needed to perform the essential functions of your job position, please contact Human Resources.EXPECTATIONS OF THE JOB:Travel (Minimal)Hours (40 hours, Monday through Friday)The above list reflects the general details necessary to describe the expectations of the position and shall not be construed as the only expectations that may be assigned for the position.An individual in this position must be able to successfully perform the expectations listed above
