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C.H. Robinson is hiring a Customs Drawback Analyst. In this role you will be responsible for overseeing the duty drawback services for all branches within the C.H. Robinson network. As a Customs Drawback Analyst you will analyze, review, prepare and complete drawback claims on behalf of clients as well as utilize analytics to determine acceptability requirements for U.S. Customs and Border Protection (CBP). As a subject matter expert, you will establish standard operating procedures, conduct training, investigate, and support brokerage employees throughout the drawback process. Does this sound like you? Grow your career with us at C.H. Robinson!This remote position can be located anywhere in the United StatesResponsibilities:
Provide full support to client’s drawback program by collecting, reviewing, analyzing and preparing necessary data to submit drawback claims to Customs and Border Protection (CBP) on behalf of client
Audit claims prior to submission to CBP
Ensure any errors received from CBP after claim submission have been identified and then resolved
Prepare applicable forms to submit drawback privilege applications and manufacturing rulings to CBP
Manage and maintain import, export and inventory databases for clients
Manage client specific internal operating procedures
Support customer account base, ensuring prompt response to customer inquiries and follow through on issues until resolution to customer satisfaction
Manage and maintain multiple concurrent customer drawback programs
Onboard new drawback customers
Create, document, and maintain project related plans and process flows
Submit applications for drawback single entry bonds when required
Remain current on functional policies, requirements, changes, and trends
Complete reporting needs within ACE
Support client with responses to CBP including Full Desk Reviews
Guide clients to ensure drawback program compliance
Track drawback claims, recovered money and liquidations
Contribute to the continuous improvement of internal drawback processes
Assist in creating training materials and provide training to internal teams on drawback processes
Offer support and mentorship to colleagues, helping them grasp the intricacies of drawback procedures and industry standards
Required Qualifications:
High School Diploma or GED equivalent
Minimum 3 years of experience filing drawback under TFTEA requirements
Preferred Qualifications:
Values a diverse and inclusive work environment
Extensive knowledge of drawback regulations and drawback CATAIR
Experience executing claims within DutyCalc
Experience working with large datasets with strong analytical skills
High level of attention to detail
Strong communication, prioritization, and multi-tasking skills
Effective communicator and data/reporting/business liaison through multiple mediums
Positive, collaborative working style
Proven critical-thinking and problem-solving skills to adapt to ever-changing tasks and customer needs
Advanced proficiency with MS Excel, and strong working proficiency with the broader MS Office Suite of programs
Bachelor’s degree from an accredited college or university
Licensed Customs Broker
Compensation Range$59,300.00 - $123,200.00The base pay range displayed on each job posting reflects the minimum and maximum base pay for the position across all U.S. locations. Your individual base pay within this range is determined by work location, which takes into account geographic cost of labor, and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, your recruiter will provide more details about the specific base pay for your location. Compensation details listed in this posting reflect the base pay only and do not include additional variable compensation.Questioning if you meet the mark? Studies have shown that women, people of color, and individuals with disabilities may be less likely to apply unless they match the job description exactly. Here at C.H. Robinson, we’re building a diverse and inclusive workplace where all employees feel they belong. If this position excites you, we welcome you to apply whether you check all the preferred qualifications or just a few. You may just be our next great fit!Equal Opportunity and Affirmative Action EmployerC.H. Robinson is proud to be an Equal Opportunity and Affirmative Action employer. We believe in equality for all and celebrate the diversity of our employees, customers and communities. We believe this increases creativity and innovation, drives business growth and enables engaged and thriving teams. We’re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.Affirmative Action Employer/EOE/M/F/Disabled/VeteranBenefitsYour Health, Wealth and SelfYour total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide the top-tier benefits that matter to you most, including:
Two medical plans (including a High Deductible Health Plan)
Prescription drug coverage
Enhanced Fertility benefits
Flexible Spending Accounts
Health Savings Account (including employer contribution)
Dental and Vision
Basic and Supplemental Life Insurance
Short-Term and Long-Term Disability
Paid and floating holidays
Paid time off (PTO)
Paid parental leave
Paid time off to volunteer in your community
Charitable Giving Match Program
401(k) with 6% company matching
Employee Stock Purchase Plan
Plus a broad range of career development, networking, and team-building opportunities
Dig in to our full list of benefits on OUR CULTURE (https://jobs.chrobinson.com/culture) page.Why Do You Belong at C.H. Robinson?C.H. Robinson solves logistics problems for companies across the globe and across industries, from the simple to the most complex. With $22 billion in freight under management and 19 million shipments annually, we are one of the world’s largest logistics platforms and rank in the FORTUNE 200. We’ve been an innovator in logistics for over 100 years. Our global suite of services accelerates trade to seamlessly deliver the products and goods that drive the world’s economy. With the combination of our multimodal transportation management system and expertise, we use our information advantage to deliver smarter solutions for more than 90,000 customers and 450,000 contract carriers on our platform. Our technology is built by and for supply chain experts to bring faster, more meaningful improvements to our customers’ businesses.As a responsible global citizen, we contribute millions of dollars to support causes that matter to us and our people. FORTUNE has named C.H. Robinson one of the World’s Most Admired Companies 2024, showcasing our position as a leader in our industry. Our commitment to excellence is further affirmed by being named a Great Place to Work 2023-24 by the Great Place to Work Institute, one of Forbes’ Best Employers for Diversity and one of America’s Greatest Workplaces in 2023 by Newsweek. Join us as we collaborate, innovate, and work as one global team to make life better and more sustainable for our customers, communities, and world. For more information, visit us at www.chrobinson.com .
