Description Robert Half Lexington has a great opportunity for a proven Customer Experience Specialist in the Frankfort, KY area! If you are a customer service professional who is passionate about providing exceptional customer service and helping elevate customer experiences, then we have a position for you. In this position, you will be responsible for understanding the needs, motivations, and emotions of customers, then applying this knowledge to strengthen customers' experiences across the organization, while handling excel spreadsheets, data entry into databases/customer files, etc. Apply today to be considered!What you get to do every day
Take part in a strategic, high-volume fast-paced environment
Develop engagement and marketing strategies for new products or services
-Correspondence via email with clients and customers -Phone calls-incoming and outbound-Data Entryhigh volume-Excel spreadsheet usage and various CRM/Database usage
Collaborate closely with internal stakeholders sales, marketing, and account management teams to aid in enhancing customers' experiences
Use collected information to identify gaps and recommend strategies to heighten customer experience metrics
Record, monitor, and analyze customer feedback and satisfaction using various forms of communication including phone calls and email correspondence
Requirements
Proven candidates who possess strong interpersonal, customer service, and communications skills, including remarkable listening capabilities
Advanced business writing skills, including the use of email correspondence
-Prior Customer Service and/or Sales experience is a must -Problem solving skills, pivoting to assist customers as needed-Prior Data Entry skills is a must
Proven ability to collaborate with others is essential, as well as strong project management and problem-solving expertise
Proven ability to interpret and analyze data to enhance customers' experiences
Strong computer skills including Excel, Word, knowledge and experience with customer relationship management software (CRM)
.Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https:///www.roberthalf.com/us/en/terms) .
