About LumenLumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress.Lumen’s commitment to workplace inclusion and employee support shines bright. We’ve made the Newsweek 2024 Greatest Workplaces for Diversity list and achieved a perfect score of 100 on the Human Rights Campaign Corporate Equality Index (CEI) for the fifth consecutive year. Plus, we’re the top employer in the communications and telecom industry, ranking 12th overall across all industries in The American Opportunity Index.We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.The RoleThis leader would ensure that Lumen has the right resources and talent for all upcoming projects in the medium term and long term (1-3 years ahead). You will oversee the capacity planning and reporting of the workforce management activities for Lumen's global project portfolio. This role is a critical part of the Enterprise team ensuring the right skills and competencies are in place for the success of Lumen. You will also collaborate with project managers, business leaders, finance, and human resources to identify and address the talent needs and gaps for each project. You will be a key partner within the Project Management Office.The Main Responsibilities Lead, coach, and develop a team of five workforce management analysts who are responsible for the end-to-end workforce management process for Lumen's projects. Ensure that the team delivers accurate and timely capacity planning, forecasting, scheduling, and reporting of the workforce management activities for Lumen's global project portfolio. Monitor and analyze the workforce management metrics and trends, and provide insights and recommendations to improve the efficiency and effectiveness of the workforce management process. Collaborate with project managers, business leaders, and human resources to identify and address the talent needs, competencies and gaps for each project, area of business or strategic product, and develop and implement talent acquisition strategies and plans. Support the development and execution of Lumen's strategic workforce planning and talent acquisition initiatives, and align the workforce management activities with the business objectives and priorities. Establish and maintain effective communication and relationships with internal and external stakeholders, and ensure that the workforce management activities are aligned with the customer expectations and requirements. Ensure compliance with Lumen's policies, procedures, and standards, and adhere to the best practices and industry standards for workforce management.What We Look For in a Candidate Bachelor's degree in business, human resources, or related field, or equivalent work experience. At least five years of experience in workforce management, capacity planning, forecasting, scheduling, or related field, preferably in a project-based environment. Strong knowledge and skills in workforce management tools, systems, and methodologies, and ability to use data and analytics to drive decision making and problem solving. Excellent communication, collaboration, and interpersonal skills, and ability to work effectively with diverse teams and stakeholders across different levels and functions. Strong leadership, coaching, and people management skills, and ability to motivate and inspire the team to achieve high performance and results. Highly organized, detail-oriented, and adaptable, and ability to manage multiple tasks and projects in a fast-paced and dynamic environment. Passionate about Lumen's mission, vision, and values, and committed to delivering exceptional customer service and quality.CompensationThe starting salary for this role differs based on the employee's primary work location. Employees typically do not start at the top of the range, though compensation depends on each individual's qualifications.Location Based Pay Ranges$111,480 - $148,630 in these states: AR ID KY LA ME MS NE SC SD$117,340 - $156,450 in these states: AL AZ FL GA IA IN KS MO MT ND NM OH OK PA TN UT VT WI WV WY$123,210 - $164,280 in these states: CO HI MI MN NC NH NV OR RI$129,080 - $172,100 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WAAs with the pay range variety that's based on the region of a country, specific offers are determined by various factors such as experience, education, skills, certifications and other business needs.Requisition #: 334809Background ScreeningIf you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page (https://jobs.lumen.com/global/en/faq) . Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.Equal Employment OpportunitiesWe are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.DisclaimerThe job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.Salary RangeSalary Min :111480Salary Max :172100This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.This position is eligible for either short-term incentives or sales compensation. Director and VP positions also are eligible for long-term incentive. To learn more about our bonus structure, you can view additional information here. (https://jobs.lumen.com/global/en/compensation-information) We're able to answer any additional questions you may have as you move through the selection process.As part of our comprehensive benefits package, Lumen offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing. You can learn more by clicking here. (https://centurylinkbenefits.com)Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.Application Deadline09/27/2024
