Reports to: Front Office Manager/Rooms ManagerGeneral Purpose: Under general supervision, provides porter and valet services to hotel guests and ensures their satisfaction and comfort by promptly and courteously responding to guest requests.Specific Responsibilities:Cleans lobby areas and entrances and maintains free of debris in order to present a clean and attractive facility to customersAssists other employees and departments to contribute to the best overall performance of the department and hotel.Greets and assists arriving guests with help unloading luggage from vehicle and transporting to their room, personally carrying the luggage or using a luggage cart. Valets offer to park guest's vehicle and give claim ticket.Assists departing guests by transporting luggage from room to lobby, and helping the guest load luggage into vehicle. Valets retrieve vehicle and assist guest with departure.Responds to guest needs by promptly delivering laundry, newspapers, iron & ironing board, additional linens, etc., in person.Responds to inquiries and promotes the hotel's services by explaining products/services. Provides the guest with up-to-date hotel information in order to enhance customer relations.Keeps abreast of local activities and the area's establishments in order to answer questions, recommend and give directions.Maintains a friendly, cheerful and courteous demeanor at all times not with just with guests and teammates, but also with passersby whose first impression of the hotel will be the people standing outside.Performs other duties as assigned, requested or deemed necessary by management.
