ESSENTIAL DUTIES AND RESPONSIBILITIES The essential functions of this position include, but are not limited to the following:Answer incoming calls on a multi-line phone system, direct calls appropriately, and retrieve and respond to voicemail messages.Schedule new and follow-up patient appointments accurately and efficiently.Greet and check in patients, verify and update demographic and insurance information.Perform check-out procedures, including scheduling return visits and collecting co-pays.Verify insurance eligibility and benefits prior to appointments.Post charges and co-payments in the practice management system and reconcile daily transactions.Maintain a clean, organized, and professional front desk and waiting area.Communicate effectively with clinical and administrative staff to ensure smooth patient flow.Assist with scanning, filing, and maintaining accurate patient records in the electronic health record (EHR) system.Follow HIPAA and OSHA guidelines to ensure patient privacy and workplace safety.Provide general administrative support to the office as needed.Perform other related duties as needed.
