Career Opportunities: Senior IT Infrastructure Specialist (31772) Requisition ID 31772 - Posted - ASSA ABLOY Entrance Systems US Inc - BSP North America - USA: North Carolina (Monroe - 1900 Airport Rd) - IT, Telecom & Internet - Posting Country (1) - Yes - Associate - No Travel Required Job Description Print Preview Role Summary As part of the North American IT organization, the Sr IT infrastructure specialst will be responsible for managing the day to day operations of the systems infrastructure for the Pedestrian Door organisation. Key responsibilities
Operation and monitoring of IT-solutions
System administration
Manage local Backup solutions
Manage the VMWare setup
Create redundant setup for IT solutions whenever possible
Implement and test adjustments and extensions of existing solutions
Daily monitoring of systems and system integration
Analyse and solve reported problems
Execute security vulnerabilty remediation
Documentation of monitoring procedures
Manage contacts with suppliers of local IT systems
Development of usage of IT solutions
Running and manage both local and regional projects related to IT infrastructure
Be part of regular meetings with IT colleagues in divisional infrastructure team
Documentation of procedures and solutions and local infrastructure
Take initiatives and implement optimizations of business processes
Team member
Be a team member of NA IT Operations team
Work closely with the Divisional Infrastructure team
Cooperate with Application Operation and Information Solutions
First /Second line level support
Resolve second/third line support based on tickets in Service Desk system
Key competences
Good knowledge of Microsoft Active Directory, Microsoft Azure Entra AD, Microsoft Windows 10/11, Windows Server 2016 and beyond, Cisco Networking, and Meraki Networking
Experience with Microsoft Teams
Basic MS Exchange understanding
VMware knowledge and experience
Veeam backup system knowledge and experience
Networking skills / experience with Windows Server based networks
Experience in analyzing & troubleshooting 2nd & 3rd level problems
Knowledge about ITIL framework with focus on service requests, incidents and problem management
Knowledge in working with some of the major Service Desk systems
Requirements
College degree or university in computer science or relevant work experience
+5 year experience in global company working with central infrastructure
Experience with working in hosted / central environments
Experience working and supporting a production facility
Willingness to travel within the NA region and once a year for ITO meeting
Fluent in English (verbal & writing)
Personal qualities
Good analysis skills
Ability to work independently as well as in a team
Team player
Self & result driven
Eager to help out
Flexible & hands-on
Good communication skills
Structured and organized
Positive customer service attitude
Understanding business needs
Stress resistant
We are the ASSA ABLOY Group
Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 61,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access.
As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.
As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.
