Overview:
The Customer Service Representative ensures clients and customers receive exceptional service by providing assistance, resolving inquiries, and maintaining strong relationships. This role requires professionalism, patience, and a solutions-driven mindset.Key Responsibilities:Serve as the first point of contact for customer inquiries and requests.Provide accurate information about products, services, and company policies.Resolve customer concerns in a timely and effective manner.Record and track customer feedback to support service improvements.Maintain a high level of professionalism and empathy in all interactions.Collaborate with internal teams to ensure client satisfaction.
