Job Description:
We are seeking a dedicated and detail-oriented Customer Support Assistant to join our team in New Orleans. This position plays a vital role in ensuring client satisfaction by providing timely, accurate, and friendly assistance to our customers. The ideal candidate will possess strong communication skills, a solutions-oriented mindset, and the ability to manage multiple support channels efficiently.Responsibilities:Respond promptly to customer inquiries via phone, email, and in-personIdentify and resolve client concerns effectively and professionallyDocument interactions and maintain updated records in the support systemAssist with service requests, troubleshooting, and basic technical supportCoordinate with internal departments to ensure smooth resolution of issuesProvide follow-up communication to ensure customer satisfactionMaintain a high standard of professionalism and courtesy in all interactions 
