Vacancy expired!
Work with team members to be able to understand functional business requirements and ensure that quality is delivered from the implementation team. Below are some areas, but not limited to, that resources would be able to focus on and engage in:
Triage client requests as they are received in the team's queue accordingly to Deloitte SLA's while adhering to Cyber Security policies
Analysis of ticket system to identify trends in problem tickets, which can ultimately be an underlying hardware or software issue impacting multiple users across the board
Maintains standard operations procedure documentation
Performs other job-related duties as assigned
Recruiting for this role will end on January 19, 2024.
Duties and Responsibilities:
Providing support, leading over time to additional responsibility and leadership of functional activities
Documentation - Maintain and update documentation around processes and troubleshooting guidelines as they are updated
Quality Assurance - Testing processes and procedures to ensure proper functionality as defined by objective set forth within Cyber Security guidelines
Collaboration - Collaborate with other cross functional teams around initiatives and troubleshooting
Work Complexity and Independent Judgement: Work and tasks are most often straightforward, routine, structured and guided by established policies and procedures. The job receives frequent, ongoing supervision as well as training as new technologies are implemented and processes are updated.Problem Solving and Decision Making: Decisions are made on routine matters affecting few individuals and usually within the confines of the job's own group. Specific job activities and results are typically reviewed closely.Impact of Decisions: Follows rules and procedures. Decisions can have negative impact. Errors can be readily detected, usually by the employee, and, if made, would result in minor expense for correction.Minimum Required Skills:
Minimum of 1 year of professional working experience
User management and access provisioning with Active Directory
Required Licenses, Certifications, and Other Requirements:
Candidate must be a US Citizen working within the continental US
Preferred:
6 months of Deloitte Experience
Ability to work well within a team setting as well as individually
Eagerness to learn and grow in the area
Strong problem-solving skills
Working with others as part of a team (onshore and offshore)
Problem solving and analytical skills
Ability to work independently or collaboratively within a team
Oral and written communication
Minimum Education:
High School Diploma or GED
Vocational/Technical Degree (Certification)
Associate Degree, or working towards a higher education degree in some capacity
The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $36,000 to $75,000.
EAExpHire#LI-LH1 All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.
