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Perform daily inspection and ensure compliance of hotel security and safety requirements and procedures to protect hotel property, employees and guests against theft, crime, threats, and safety hazards. This may include and is not limited to:
Patrolling and inspecting with specified equipment the assigned areas to include all public areas of the property including meeting rooms, entrances and outside building and grounds
Ensuring all guest room doors are secured and assist guests with room access and moving/removing guest possessions or inventory if required.
Record necessary and pertinent incident reports or information to police and fire agencies involving investigations and to Corporate Legal department, Corporate Claims Management department, Insurance agencies and outside attorneys to assist in case evaluation, settlement or defense involving lawsuits against the company.
Respond in a courteous and prompt manner to all guest related incidents, questions, complaints and/or requests to ensure strong guest satisfaction.
Promote teamwork and quality service through daily communication and coordination with other departments. Key departmental contacts include all hotel staff, Corporate Hotel Management Group and Corporate Risk Management and Legal department.
Perform other duties as assigned, such as may handle deliveries received during non-business hours.
Qualifications and Requirements:High school diploma or equivalent, plus one year of security and safety experience, or equivalent combination of education and experience. Must speak fluent English. Other languages preferred.This job requires the ability to perform the following:
Carrying, lifting, pushing, and/or pulling items weighing up to 50-100 pounds
Frequently standing up and moving about the facility
Frequently handling objects and equipment to secure the facility
Frequently bending, stopping, and kneeling
Other:
Communication skills are utilized for a significant amount of time when interacting with the guests and employees.
Working knowledge of local laws, investigation methods, OSHA requirements and fire codes and life safety codes.
Problem solving, reasoning, motivation, organizational training abilities are used when an emergency occurs.
Reading and writing abilities are utilized to document or record all tasks completed, to order supplies, to receive their instructions for the day and/or to read safety and security procedures.
Mathematical skills, including basic math, are used occasionally.
May be required to work nights, weekends, and/or holidays.
Work Area: All areas of the facilityThe statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job. This position is classified as non-exempt (per the Fair Labor Standards Act) and is subject to overtime in accordance with Federal and State Regulations.At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?Travel is a journey. We help make it a joy.Starting with a warm, inviting welcome for all guests, whether traveling on business or for fun, enjoying a quick night, or relaxing for the week. At Holiday Inn®️ we thrive on making our guests stays brighter, helping them create memories that will last a lifetime. Irresistible smiles are our specialty. We should know, we’ve been on our journey since 1952. So if you can help us spread the joy of travel to all, we’d love to give you a warm welcome to the Holiday Inn®️ family.Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.
