Consistently provide professional, engaging, and friendly service to guests and colleagues. Clean and maintain assigned public areas throughout the hotel, including lobbies, corridors, elevators, entrances, meeting spaces, and other designated areas. Clean and maintain public restrooms to established Fairmont cleanliness and presentation standards. Empty garbage and recycling from assigned public areas and properly dispose of waste. Clean mirrors, interior windows, glass surfaces, doors, and other guest-facing surfaces. Dust and clean furniture, fixtures, decorative elements, and other surfaces throughout assigned areas. Maintain brass, metal, and other specialty finishes to ensure they remain clean and polished. Vacuum carpets and rugs and perform spot cleaning as needed. Sweep, mop, and maintain hard-surface flooring according to departmental standards. Maintain the cleanliness and presentation of high-traffic areas throughout the day. Move and return furniture, fixtures, and equipment to their proper locations as required. Assist with setup and breakdown of public spaces, meeting areas, special events, and hotel functions as assigned. Monitor public areas for cleanliness, maintenance concerns, safety hazards, and guest needs. Report maintenance deficiencies promptly to the appropriate department or Housekeeping leadership. Communicate effectively with Engineering/Maintenance regarding maintenance issues identified throughout public areas. Respond to guest questions and requests in a warm, courteous, and professional manner. Maintain awareness of hotel amenities, restaurants, outlets, services, and local attractions to assist guests when appropriate. Maintain appropriate awareness and discretion when working around guests and VIPs. Follow all established Housekeeping Standard Operating Procedures, including key control, sign-in/sign-out procedures, lost and found, cleaning standards, and sequence of service. Maintain proper control and accountability of master, sectional, and general keys in accordance with hotel policy. Follow all safety, sanitation, chemical handling, and workplace safety procedures. Maintain a safe work environment for guests and colleagues at all times. Complete all required health and safety training and follow applicable hotel safety programs and practices. Adhere to all Fairmont New Orleans environmental policies, sustainability initiatives, and waste-reduction practices. Properly use, clean, and maintain housekeeping equipment and supplies. Assist with the safe operation of specialized equipment, including carpet extractors, floor machines, buffers, and other equipment as trained. Maintain housekeeping closets, storage areas, and equipment in a clean and organized condition. Assist the Housekeeping team during periods of high occupancy, special events, and other operational demands. Maintain a professional appearance consistent with Fairmont New Orleans grooming and uniform standards. Protect guest privacy and hotel property at all times. Perform additional duties as assigned
