Relocation Assistance Provided Job Description:
The Vice President of Client Experience will lead three key operational departments: Service, Professional Services, and Onboarding. Reporting directly to the executive leadership team, this role manages 4–5 department heads and a total team of over 35 professionals. The VP will be responsible for ensuring excellence in service delivery, optimizing departmental performance, and maintaining strong client relationships that drive retention and growth. Key Responsibilities:Oversee and align Service, Professional Services, and Onboarding teams toward shared performance and client satisfaction goals.Monitor and improve SLAs, ticket resolution efficiency, and overall client experience metrics.Develop and manage departmental budgets, ensuring profitability and operational scalability.Collaborate with Sales and Account Management to strengthen long-term client partnerships.Drive process improvement initiatives to enhance delivery consistency and team productivity.If you are not currently within commuting distance, relocation will be required. A financial relocation bonus will be provided to assist with your move.
 
