As Service Delivery Manager (m/f/d) for the DACH market, you will be responsible for all delivery‑related topics across the region. You will lead delivery teams, ensure high‑quality execution for our clients, and take ownership of delivery performance, customer satisfaction and commercial outcomes. The role combines people leadership, client engagement, and operational accountability in a complex, global, and matrixed environment.Main responsibilities:Client & Market ResponsibilityBe the primary delivery owner for DACH clients, representing Experian during delivery and in‑life serviceManage delivery prioritization and decision‑making across the DACH marketLead escalations and senior client communications, ensuring resolution and transparencyDelivery OwnershipBe accountable for end‑to‑end delivery performance across all in‑market projectsEnsure delivery readiness, governance, risk management, and KPI achievementOversee go‑live, hypercare, and post‑production supportCommercial & Strategic FocusOversee delivery‑related commercial outcomes, including margin protection and cost awarenessPlan and manage regional capacity and resource allocationGuide market‑level improvements and contribute to global delivery standardsTeam LeadershipDirectly manage the delivery team across the DACH market with accountability for performance and outcomesTake ownership of people leadership topics including performance management, training and complianceCreate clarity on priorities, roles, and expectations and foster a culture of accountability and continuous improvement
