The Director of Rooms is a passionate hospitality leader responsible for overseeing all front-of-house and guest-facing operations while shaping the overall guest journey across the Rooms Division, including Front Office, Housekeeping, Guest Services, Concierge and Spa. This role ensures intuitive, personalized, and seamless service at every touchpoint, while fostering a culture of excellence, warmth, authenticity, and strong operational leadership.Key ResponsibilitiesLead and manage all Rooms Division operations, ensuring seamless, anticipatory service and exceptional guest experiences at every touchpointOversee Front Office, Housekeeping, Guest Services, Concierge and Spa operations, maintaining the highest standards of presentation, cleanliness, and service deliveryInspire, develop, and mentor department leaders and team members, fostering a culture rooted in care, collaboration, accountability, and performanceChampion Auberge’s service philosophy by creating meaningful, personalized guest experiences that reflect the local culture and spirit of the propertyMonitor and analyze guest feedback and operational performance, implementing improvements to continuously elevate the guest experiencePartner cross-functionally with Food & Beverage, Sales, and Marketing to ensure cohesive, memorable staysOversee staffing, scheduling, and performance management for all Rooms Division colleaguesManage financial performance, including budgeting, forecasting, labor costs, and operational efficiencyEnsure compliance with all health, safety, cleanliness, and brand standardsDrive initiatives that improve service delivery, operational efficiency, and overall guest satisfaction
