Insurance BILINGUAL Customer Service Representative
Job Description:
-Manage large amounts of incoming calls
-Generate sales leads
-Identify and assess customers' needs to achieve satisfaction
-Build sustainable relationships and trust with customer accounts through open and interactive communication
-Provide accurate, valid, and complete information by using the right methods/tools
-Meet personal/customer service team sales targets and call-handling quotas
-Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts, and file documents.
-Follow communication procedures, guidelines, and policies
VERY IMPORTANT Take the extra mile to engage customers
Requirements:
- INSURANCE EXPERIENCE A PLUS NOT REQUIRED
-Proven customer support experience or experience as a client service representative.
-Strong phone contact handling skills and active listening
-Customer orientation and ability to adapt/respond to different types of characters
-Excellent communication and presentation skills
-Ability to multi-task, prioritize, and manage time effectively
-High school degree.
EMAIL RESUME TO: hiringcommunity@gmail.com
IF PROPERTY AND CASUALTY LICENSE PLUS
HOURS
MONDAY TO FRIDAY 9 AM TO 6 PM
SATURDAYS FROM 9 AM TO 3 PM.
