Maryland Auto & Truck Repair, in business over 40 years, is a reputable automotive repair facility dedicated to delivering exceptional service to our clients. We pride ourselves on professionalism, efficiency, and a commitment to excellence. As we continue to grow, we are seeking a motivated individual to join our team as a Customer Service/Assistant Office Manager. This role is pivotal in ensuring smooth operations, exceptional customer service, and maintaining the positive image of our company.
Position Overview:
We are looking for a cheerful, friendly, and professional individual to fill the role of Customer Service/Assistant Office Manager. The successful candidate will be responsible for handling various administrative tasks, providing outstanding customer service, and assisting the service manager in day-to-day operations. This position requires excellent communication skills, attention to detail, and the ability to multitask in a fast-paced environment.
Key Responsibilities:
1. Answering phones and responding to customer inquiries promptly and professionally.
2. Greeting visitors and clients in a courteous and friendly manner, serving as the face of the company.
3. Order, receive and return parts.
4. Assisting the service manager with scheduling appointments, customer follow up, and managing operations.
5.Accept and post customer payments.
6. Handling customer complaints and resolving issues in a timely and efficient manner.
7. Maintaining a clean and organized office space to ensure a professional work environment.
8.Perform MVA tag and title services.
9. Assist with special projects and tasks as assigned by management.
10. Uphold company policies and procedures at all times.
Qualifications:
- High school diploma or equivalent; associate’s or bachelor’s degree preferred.
- Proven experience in customer service and office administration roles.
- Exceptional communication skills, both written and verbal.
- Strong organizational and multitasking abilities.
- Proficiency in Microsoft Office Suite and basic office equipment.
- Ability to remain calm and professional under pressure.
- A positive attitude and a willingness to learn and grow within the company.
- Previous experience in a similar role within automotive industry is a plus.
Benefits:
- Competitive salary commensurate with experience.
- Health insurance and retirement savings plans.
- Paid time off and holidays.
- Opportunities for career advancement and professional development.
- A supportive and inclusive work environment.
- Hours Mon-Fri 8 AM to 5 PM
How to Apply:
If you are a friendly, professional individual with a passion for providing exceptional customer service, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and why you would be a great fit for this role. We look forward to hearing from you!
