Opportunity at a Glance
This role is responsible for assisting in student success through proactive and accurate account assessment This position manages a blended portfolio of multiple institutions that Adtalem Shared Operations supports (either undergraduate or graduate or a combination thereof). Along with portfolio management, this role acts as a subject matter expert for team questions and assisting managers with additional projects. This role is responsible for identifying trends and providing a thorough, holistic customer experience to internal and external customers.  It is expected that this colleague will identify and recommend continuous improvement ideas as well as assist in the implementation of team and department initiatives. Reports directly to the Senior Manager Student Support Operations Works closely with academic partners and other departments to research and resolve any student financing issues. This colleague is charged with being a role model for the organization  values and fosters a culture of CARE consistent with organization's mission, vision, and purpose.
ResponsibilitiesUsing a high level of discretion and independent judgment, analyzes student account information to ensure age and accuracy of student debt.  Continuously evaluates the financial plans throughout the student lifecycle.Collaborates with other departments, outside vendors and functional areas to deliver an optimal student experience.Demonstrates and communicates current, detailed and accurate knowledge of University policies, Title IV, Military/Veteran’s Affairs, international and state regulations to prospective and current students. Communicates the policies and procedures in a manner that displays deep understanding of the rationale and the value of the policy or procedure to internal and external customers.Assists students to make an informed decision by providing accurate, helpful student finance advice.Manages escalated student concerns and resolves issues in a timely manner. Provides exceptional customer care to students by accepting ownership of student finance issues and questions.Identifies opportunities and solutions for continuous improvement to existing processes and actively participates in the roll-out of new processes.Attends meetings and contributes to organizational committees.Identifies opportunities and solutions that improve current processes.Complies with applicable federal and state laws.
