ESFM Position Title: [[Receiving Supervisor]] Shift: 7AM - 4PMSalary: [[$65,000]] Pay Grade: [[9]] Other Forms of Compensation: ESFM is the corporate Integrated Facilities Management (IFM) division of Compass Group USA and a Keystone member of the International WELL Building Institute (IWBI). Rooted in hospitality, ESFM elevates the workplace experience as the single source of innovative FM solutions that ensure a safe, healthy, and sustainable environment. ESFM’s clients include many household names from Life Science, Technology, Oil & Gas and Manufacturing markets. ESFM self-performs 80% of all IFM solutions provided to clients. Their portfolio of service categories includes Environment, Health & Safety, Facilities Maintenance & Engineering, Sustainability, Janitorial & Industrial Cleaning, Laboratory Support and Workplace solutions. This self-performance model creates a consistent hospitality experience for clients, resulting in higher engagement and productivity from their employees.In 2020, ESFM (formerly Eurest Services) won the George Graves Award for Facility Management Achievement from the International Facilities Management Association (IFMA).This position is eligible for an Employee Referral Bonus! If you know someone that is qualified for this role, please use the ‘job search’ in MyOpportunity to refer your referral and email them a link to apply. Your referral will be able to apply by clicking the link in the email then you can check the status under Careers in MyOpportunity by clicking on ‘referral tracking.’ For Employee Referral guidelines, FAQs and the Compass Employee Referral Policy, email MyReferral@compass-usa.com. Click here (http://www.altogethergreat.com/wp-content/uploads/Professional-Management-QSG.pdf) to view the step-by-step instructions to refer a friend to this position. Job SummaryThe Receiving Lead is responsible for guiding the loading dock team in the receipt, processing, and delivery of all incoming materials and equipment. The position requires effective knowledge and implementation of all established policies, procedures (SOPs), and use of tools and equipment that is required for material movement. We are looking for a candidate who excels in customer service, problem solving skills, decision-making, strong dock management skills, and solid written/verbal communication abilities. The ability to motivate and manage team members effectively, fostering a positive and productive environment. Additionally, this role requires a high level of organization and cleanliness to keep the dock area efficient and well-organized in a fast-paced setting.Responsibilities
Manage the dock area to maintain a clean and organized workspace, ensure bulk items and equipment are being stored in compliance with GxP standards and picked up in a timely manner.
Lead the receiving team in performing daily duties: log, deliver and track all received items, using the software package tracking system.
Main point of contact for escalation issues including unknown package recipient and delivery exceptions
Following customer service guidelines, respond to customer inquiries within required time frame.
Contact vendors for missing or incorrect information.
Set up transfer trucks to move large and bulk materials between buildings.
Order supplies needed for everyday functions.
Maintain accurate records of day-to-day shipments, courier documentation, and delivery issues/resolution.
Coach and develop associates, to include coordinating and scheduling cross training with team and new hires on all policies and procedures, as directed by the Services Manager.
Responsible for holding associates accountable for safety, quality control and time management.
Follow all processes established by Compass and the client.
Has working knowledge of emergency preparedness operations & Dangerous Goods awareness.
Safety:
Must have the ability to walk or stand for prolonged periods of time. Position requires bending, stooping, reaching up, and lifting up to 50 pounds.
Wear all required personnel protective equipment as required and maintain a safe work environment. The Receiving Lead could be exposed to chemicals requiring special clothing or safety equipment (PPE).
Hours of operation are from 7:00am through 5:00 p.m. Monday through Friday. Must be available to work an 8-hour shift in this timeframe. Overtime may be necessary; however, every effort will be made to provide advanced notice.
Must comply with Compass policies on ethical standards, business practices, confidentiality, professionalism, proper business etiquette and attire.
Qualifications
Excellent people management and leadership skills are required.
Ability to handle stressful situations with calm demeanor is a plus.
Detail oriented to transcribe and quality check information.
Operational knowledge of all relevant equipment within the department.
Good communication, written and interpersonal skills.
Speaks clearly and concisely in a professional manner.
Ability to read and follow the Standard Operating Procedures.
Ability to perform Receiving functions as defined in the Standard Operating Procedures.
Basic computer skills required, experience with shipping software a plus
Must be able to problem solve and delegate tasks in order to effectively and efficiently manage the department.
Basic understanding of GxP processes a plus.
Apply to ESFM Services today!ESFM is a member of Compass Group USAClick here to Learn More about the Compass Story (http://www.compass-usa.com/our-story/) Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. Applications are accepted on an ongoing basis.Eurest services maintains a drug-free workplace.Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here (https://www.compass-usa.com/wp-content/uploads/2023/08/2023WageTransparencyESFM.pdf) for paid time off benefits information.
