Your Impact:If you want to be part of a dynamic Team supporting engaging and cutting-edge training solutions, this is the place for you! Jacobs is currently seeking a Course Coordinator in Hanover, MD and remote, to provide front-line, non-technical support for web-based and instructor-led training courses. The Course Coordinator will be part of a collaborative multidisciplinary Team delivering highly sophisticated, technical, hands-on training solutions to meet the mission and time-critical needs of our customers.Responsibilities:
The Course Coordinator assists students with any administrative questions or issues they may have, proctors high-stakes exams, and is a liaison between the students, staff, and the customer.
Creates daily, weekly, monthly, end-of-course, and on the spot reports for the customer.
Act as the Subject Matter Expert (SME) on the student experience, which includes, but is not limited to: addressing student concerns, tracking student progress, analyzing student data, monitoring high-stakes exams to ensure exam and student integrity and updating and maintaining course-related documentation.
Provides Instructional Systems Design (ISD) support for maintaining and improving web-based and instructor-led cyber training. This includes providing ISD expertise for developing and updating course content, exercises, exams, resources, and other documentation as needed.
A qualified candidate must possess excellent speaking, presentation, and writing skills. A qualified candidate must be able to effectively collaborate with other members of the team and prioritize tasks under strict deadlines.Must be able to interface with individuals at all levels of the organization both verbally and in writing. Must be well-organized with the ability to coordinate and prioritize multiple tasks simultaneously. Must work well under pressure to meet deadline requirements.Attendance is always critical. Must be able to work a 40-hour workweek, normally Monday through Friday. However, times and days may vary depending on business requirements. Needs to be available to work overtime during critical peaks and be available to meet last minute requests for overtime should the situation occur. There may be an option for some limited telework.#divergentHere’s what you’ll need :
Must be clearable - Preferred: TS/SCI with Poly
Bachelor’s Degree in Education, English, Communications, a technical discipline, or a directly related field plus two (2) years of relevant experience. In lieu of a Bachelor’s degree, an additional 4 years of work experience (for a total of six (6) years of experience) can be substituted for the degree requirement.
Minimum two (2) years of work experience related to designing, developing, and/or supporting/delivering training various types of training.
Provide first-line non-technical support for students attending locally and at remote sites
Proctor high-stakes exams to ensure exam and student integrity
Monitor student progress – document, track, analyze data, and create reports for the customer
Maintain detailed administrative records of student data
Reports rule violations and/or unusual occurrences during examinations
Prepares proctor's report
Develop and maintain non-technical course content using ISD best practices
Collaborate with Facilitators, Testing Specialists, Content Developers, Infrastructure Support, and other team members as applicable to ensure accuracy of learning content, to update course content, and to address student-specific issues
Ability to create and edit all retired course reports (to include daily, weekly, monthly, end-of-year-course, course readiness, progress, exam, and final reports)
Use multiple word processing and presentation tools such as MS Word, MS Excel, PowerPoints, and Visio etc.
Experience with Confluence and Jira is desired
Ability to roster students to new courses and set up required student accesses
Strong organizational skills
Strong communication skills, both verbal and written
Preferred:
Military experience is desired
Jacobs is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, religion, creed, color, national origin, ancestry, sex (including pregnancy, childbirth, breastfeeding, or medical conditions related to pregnancy, childbirth, or breastfeeding), age, medical condition, marital or domestic partner status, sexual orientation, gender, gender identity, gender expression and transgender status, mental disability or physical disability, genetic information, military or veteran status, citizenship, low-income status or any other status or characteristic protected by applicable law. Learn more about your rights under Federal EEO laws and supplemental language.
