Vacancy expired!
QR Code Link to This Post
Hi! We are Community Phone, a venture-funded (investors include Y Combinator, Justin Kan, Thiel Fellowship) startup dedicated to changing the telecommunications industry for the better. We are different from other nationwide phone carriers, who place customers in phone trees, send confusing bills, are expensive, invade user privacy, and are dedicated to building a business focused on selling new phones/hardware. Instead, we wrote software that hooks into the towers of all 4 major carriers, wholesale purchasing minutes, text messages, and gigabytes -- giving all the benefits of all the nationwide coverage to consumers under a single umbrella. We strive to make every member feel heard by predicting when they need support, checking in with them after they've signed up, celebrating their birthday, and offering month to month unlimited talking and texting for $15. We're working to bring respect back to telecom.
That's where you come in. So much of our offering is member-satisfaction-based, so we depend on a team of outstanding customer service representatives who use bleeding edge software to delight our subscribers. We are looking for someone to own customer service/experience. This person needs to be dedicated to our mission and willing to dive into the startup lifestyle. This job is intense and comes with stellar opportunities to grow in the company - - all in addition to the personal satisfaction of saving people from abusive telecom relationships. This manager will need to come into our store and office in Harvard Square each day, help any incoming members and answer phone calls. This will involve prospecting new members and guiding current members through any help they require. This will involve interfacing with/setting up inventory and shipping notification systems, software drip campaigns, and helping us execute on our designed customer experience, from first call in until the user dies or moves to an area without coverage (the only two legitimate reasons for people to leave, if we do our job right).
We are looking for a representative who is kind, outgoing, responsible for details, and motivated to think abstractly and help build out internal processes from scratch. If you have been angry with phone carriers for how they have treated those you care for, this is a chance to do good for those who need it. Also, if you have an interest in working with a start-up (and all of the dedication that entails), please reach out.
Check out our site: communityphone.org.
