Immediate temp need (6+ months) for a Customer Service Representative for a growing medical device company in the Danvers/Peabody area.
100% on-site, $25-$26/hr, must live within 20 miles of Danvers.
If interested, please reply to this post with a resume and we'll reply right away.
SUMMARY: Act as the liaison between our company and its service partners. The successful candidate will be able to accept ownership for effectively directing customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned
Processing and directing inbound and outbound calls to service personnel in a timely manner
Following call center “scripts” to determine the disposition of the calls
Identify customers’ needs, clarify information, research issue, and provide solutions
Manage large amounts of inbound and outbound calls in a timely manner
Build sustainable relationships and engage customers by taking the extra steps to ensure resolution
Keep records of all conversations in our call center database in a comprehensible way
Become proficient with our call tracking system through ongoing training sessions
Meet personal/team qualitative and quantitative targets
Previous experience in a customer support role
Track record of over-achieving quota
Strong phone and verbal communication skills along with active listening
Familiarity with CRM systems and service practices
Customer focus and adaptability to different personality types
Ability to multi-task, set priorities and manage time effectively
EDUCATION & EXPERIENCE
High School Diploma (Preferred: Associates Degree or higher Preferred in the disciplines of Business Administration, Communications, Marketing, or relative field)
1+ years of experience in call center setting preferred
Must be a results oriented, team player, people person
Must be self-driven to optimize performance without the need for extensive supervision
Must possess excellent verbal and written communication skills and work effectively in a demanding, fast paced environment
Must have and exhibit excellent presentation skills in small and large groups situations
