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Ready to help us transform healthcare? Bring your true colors to blue. As an analytics program manager, you will be a key member of an experienced, mission-driven team of health services researchers led by Mark Friedberg (https://www.linkedin.com/in/mark-friedberg-bcbsma/) , Debbie Peikes (https://www.linkedin.com/in/debbie-peikes/) , and Mariel Finucane (https://www.linkedin.com/in/mariel-finucane/) . We are doing cutting-edge work on methods to measure and improve health equity, evaluate programs, and conduct rapid experiments. This is a great fit for someone who would like to be a program manager in a health services research unit. You can work from our beautiful office in the Prudential Center in downtown Boston or work from home, including from outside Massachusetts.The program manager will ensure the team’s work is impactful with clear communications. They will set up processes and lead the management of resources and schedules, documentation, quality assurance, and coordination for a range of analytic tasks.Our ideal candidate is interested in managing projects in a healthcare analytic environment, thrives working in collaborative team environments, is comfortable interacting with colleagues, has strong organizational and problem-solving skills with a drive to understand how things work and how to make them better, and isn’t afraid to ask questions. This person will be able to ask questions of the business unit to ensure analyses answer the questions effectively and be able to communicate results using data visualization and clear story lining.This candidate is a self-starter who enjoys setting up processes and systems to manage workflow and resources and likes to continuously improve those processes. The ideal candidate has a knack for seeing the big picture while being attentive to details and is comfortable working in a highly matrixed organization, collaborating with experts in health care quality, provider performance, contracting, marketing, sales, behavioral insights, statistics and data science, and information technology.Your Day to Day Establish new processes and then use and maintain them. This includes:
Clarifying analytic questions and goals with key stakeholders to maximize the impact of analyses performed
Keeping team priorities managed focused, creating a database of all active projects, goals, timelines, and key resources
Reduce the risk of errors, rework, and wrong conclusions by designing QC and documentation best practices
Creating a library of learnings so we can better harvest our results
Creating a library of code that has been QA’ed, so we can complete work efficiently
Convening teams and ensuring they are making good progress, managing deadlines, identifying and addressing roadblocks
Running post mortems
Anticipating and mitigate risk
Supporting the SVP, VP, and Directors as needed
This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties.
We’re Looking for:
Strong academic background with a minimum of a BA or BS degree in a relevant field (Public Health, Business, Economics, Management, Public Policy, Computer Science, etc.)
Excellent organizational, planning, and numerical skills
Effective verbal and written communication skills
Experience in clear presentation of analytic results
Strong organizational skills and attention to detail
Flexibility to work within a changing environment
High degree of initiative; ability to work both independently and within a team
Knowledge of health care
High level of proficiency with Microsoft Office Suite products
What You Bring:
1+ years of health care business or research administrative/management skills with a BA/BS degree required, advanced degree strongly preferred.
Minimum Education Requirements:High school degree or equivalent required unless otherwise noted above LocationBostonTime TypeFull timeSalary Range: $75,911.00 - $96,470.00The job posting range is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the salary range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs and affordability.This job is also eligible for variable pay.We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401(k), and a suite of well-being benefits to eligible employees.Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.WHY Blue Cross Blue Shield of MA?We understand that the confidence gap (https://www.theatlantic.com/magazine/archive/2014/05/the-confidence-gap/359815/) and imposter syndrome (https://www.braintreepayments.com/blog/overcoming-imposter-syndrome/) can prevent amazing candidates coming our way, so please don’t hesitate to apply. We’d love to hear from you. You might be just what we need for this role or possibly another one at Blue Cross Blue Shield of MA. The more voices we have represented and amplified in our business, the more we will all thrive, contribute, and be brilliant. We encourage you to bring us your true colors, , your perspectives, and your experiences. It’s in our differences that we will remain relentless in our pursuit to transform healthcare for ALL.As an employer, we are committed to investing in your development and providing the necessary resources to enable your success. Learn how we are dedicated to creating an inclusive and rewarding workplace that promotes excellence and provides opportunities for employees to forge their unique career path by visiting our Company Culture (https://careers.bluecrossma.org/us/en/culturepage) page. If this sounds like something you’d like to be a part of, we’d love to hear from you. You can also join our Talent Community (https://careers.bluecrossma.org/us/en/jointalentcommunity?applyType=JTC) to stay “in the know” on all things Blue.At Blue Cross Blue Shield of Massachusetts, we believe in wellness and that work/life balance is a key part of associate wellbeing. We provide a flexible hybrid work model in which roles are designated as resident (on site 4-5 days/week), mobile (on site 1-3 days/week), or eworker (on site 0-3 days/month).Voted as the highest in member satisfaction among Massachusetts commercial health plans by JD Power , Blue Cross Blue Shield of Massachusetts is a community-focused, tax-paying, not-for-profit health plan headquartered in Boston. We have been a market leader for over 75 years, and are consistently ranked among the nation's best health plans. Our daily efforts are dedicated to effectively serving our 2.8 million members, and consistently offering security, stability, and peace of mind to both our members and associates.Our Commitment to YouWe are committed to investing in your development and providing the necessary resources to enable your success. We are dedicated to creating a refreshing and rewarding workplace that promotes excellence and provides opportunities for employees to forge their unique career path. We take pride in our diverse, community-centric, wellness-focused culture and believe every member of our team deserves to enjoy a positive work-life balance.Blue Cross Blue Shield of Massachusetts is an Equal Employment / Affirmative Action Employer. Applicants are considered for all positions without regard to race, color, religion, sex, national origin, age, veteran status, disability, sexual orientation, gender identity or expression, or any other characteristics protected by law.Blue Cross Blue Shield of Massachusetts will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with Blue Cross Blue Shield of Massachusetts's legal duty to furnish information.
