75792BRJob Posting Title:Call Center Dispatcher- Every Other Weekend 3p-11:30pDepartment:Information Systems-Page OperatorsAutoReqId:75792BRStatus:Part-TimeStandard Hours per Week:16 Job Posting Category:Information TechnologyJob Posting Description: This Call Center Dispatcher will be responsible for:
Responding to requests for direct dial numbers, department numbers, physician on‑call status and department functions utilizing an automated computerized system.
Handling special and priority calls such as medical emergency, code alerts, and time sensitive calls from the general public, patients, medical personnel and other Hospital's clients.
Updating data base and customer profiles to reflect the most current contact information of essential medical and non‑medical personnel.
Assisting in the training and orientation of new and less experienced representatives.
Preparing, coding, and processing a variety of transmittals to include directory changes, loaner pagers, pager cap code changes and repairs for use by staff.
Informing supervisor of service issues and assisting in contacting correct vendor in order to facilitate resolution/repair to telecommunications facilities.
Maintaining confidentiality of client information.
Providing positive and effective customer service that supports departmental and hospital operations.
To qualify, you must have:
A high school level of education and six to twelve months of previous experience.
Excellent computer skills; must be able to type at least 30wpm.
The ability to spell and pronounce basic words, names and basic medical terminology.
The ability to gather and interpret information or problems in a high volume medical call center.
The ability to exchange information, greet visitors, explain hospital policies, and/or relay messages to appropriate personnel.
The ability to be courteous when dealing with patients, visitors and/or hospital employees.
Schedule : Every Other Weekend 3p-11:30p + Every other HolidayOffice/Site Location:BostonRegular, Temporary, Per Diem:Regular Remote Eligibility :Part Remote/Hybrid
