Job Description
We are seeking a professional and motivated Call Center Representative to join our customer support team in Boston, MA. The successful candidate will handle incoming calls, resolve customer inquiries, and provide high-quality assistance in a timely and efficient manner. This is an excellent opportunity for individuals who are detail-oriented, communicative, and dedicated to delivering outstanding service.ResponsibilitiesAnswer incoming calls and respond to customer inquiriesResolve customer issues accurately and efficientlyMaintain a positive and professional attitudeUpdate customer records and log interactions in the systemEscalate complex issues to the appropriate departments when necessaryMeet performance goals related to customer satisfaction and productivityFollow communication scripts and company policies
