Are you passionate about creating exceptional customer experiences and turning satisfied customers into powerful advocates? We are looking for a highly motivated, hands-on Customer Advocacy Manager to own the execution and operations of our global customer advocacy program.Nexthink runs a dynamic, well-established global advocacy initiative—the Nexthink Ambassador Program—bringing together 200+ engaged customers from leading organizations.In this role, you will help scale and evolve the program by driving engagement, delivering high-impact experiences, and translating participation into meaningful advocacy. You bring strong ownership, thrive in a fast-paced environment, and excel at building authentic relationships that deliver real customer value. You will work as part of a close-knit team, collaborating with colleagues across different areas of the community and advocacy lifecycle.Program execution: Own day-to-day operations of the advocacy program, ensuring consistent, high-quality delivery.Customer recruitment & engagement: Identify, recruit, and engage customers; build trusted relationships and create experiences that keep them active and invested.Experience design: Plan and execute a balanced calendar of virtual and in-person activities, including events, exclusive experiences, and recognition initiatives.Advocacy activation: Partner with internal teams to develop advocacy assets such as case studies, testimonials, peer reviews, and speaking opportunities.Community building: Foster a vibrant, inclusive community by creating moments that are both valuable and enjoyable for customers.Cross-functional alignment: Collaborate with marketing, customer success, sales, and product teams to align advocacy efforts with business priorities.Program optimization: Track engagement and impact metrics; continuously refine programs based on data and feedback. Establish scalable processes and tools to improve efficiency and maximize program impact.Customer communications: Deliver targeted, personalized communications that reflect the Nexthink brand—professional, approachable, and human.Tools & vendors: Manage advocacy platforms and external partners to support program execution.
