Customer Logistics Manager
Location Boston, Massachusetts, United States of America
Job ID 0000019492
Category Supply Chain
Job DescriptionBring value to yourself and the organization by putting your superpowers to work!We unlock value for the LEGO Group by improving service to customers. Customers in turn reward us with stronger partnership in delivering the LEGO Group's business growth eventually reaching more children to experience LEGO® play.The toy industry and the Retail landscape in general, is fast evolving with channel and customer requirements having seismic shifts motivated by the digital economy. The LEGO Group is embracing these changes with a renewed channel strategy. With that, Customer Logistics play a meaningful role in enabling supply chain solutions to support sales, improve service, cost, and cash.Play your part in our team succeedingCustomer Logistics supports the vision of Global Operations in making LEGO® the supplier of choice for our customers. The role exists to ensure the operational backbone in the supply chain is connected to the true needs of our customer and with that, enable supply chain capabilities to deliver the right service.The person in the role will have the opportunity to work broadly across multi-functional teams in the value chain, travel (as required), and be exposed to our global customer logistics network to share and re-apply best-in-class processes. The role opens to opportunities for further career advancement within the SCO.Core Responsibilities:
The candidate will drive continuous improvement to optimize the End-to-End Supply Chain till goods are received by our customers. The geographic scope of the role is to serve our AMS market and the role will be based in Boston, Ma.
The role of a Customer Logistics manager crafts new value by improving overall service to customers, while balancing trade-offs/efficiencies on cash and cost. Key deliverables include:
a) to identify and deliver projects/initiatives in partnership with our customers that enable sales, improve service, cost, cash, and sustainability goals.b) to meet (or exceed) target service score versus annual Customer Pulsec) to support new customer on-boarding including set up of logistics terms
To build knowledge and provide transparency of the market retail landscape, customer requirements, including the critical metrics important to win our customers.
To establish collaborative partnerships and strong collaborator management (internal and external) to drive value creation initiatives. You will be expected to work independently collaborating closely with Sales, Operations, and external customers in the market (and in the regional market group where appropriate).
To drive regional supply chain projects/initiatives for SCO that drives scale and efficiencies in serving our customers and different channels in AMS.
This role will also be assigned to lead a regional customer and/or process within the AMS Customer Logistics team to drive governance, establish capability, and deliver value through continuous process improvement.
Do you have what it takes?
Demonstrates good understanding of E2E supply chain operations from factory to customer shelves.
Validated track-record in proactively driving outcomes, team collaboration, communicating effectively with collaborators, and influencing skills.
Demonstrated examples in leading continuous improvement projects, good knowledge on logistics cost drivers, and experienced in managing trade-offs within the value chain.
Experienced in project management and exposed to managing a diverse set of collaborators.
Ability to work with a remote functional team and ability to thrive in a diverse, multi-cultural organization sitting across different geographies, cultures, and time zones.
Ability to navigate ambiguity and take judgment calls.
Relocation support is not offered for this role
Previous working experience in Toy industry or functional experience working for Sales, Customer Service, and/or Customer Development work.
Previous experience using SAP and other advanced features/tools from Microsoft like power BI
Experience in Agile project management methodology will be valuable.
Multi-lingual skills (English, Spanish, Portuguese) will be a big plus
Boston office based position; minimum commutable days to office is 3 days per week.
The salary for this position has a range of min 109,194 tomax163,790annual based on anticipated responsibilities, market benchmarks, and organizational constraints. The definitive compensation may vary in alignment with the selected candidate’s professional background, experience, operational needs and other considerations permitted by law. The comprehensive remuneration details, inclusive of benefits, will be communicated upon finalization of the employment offer.Join the global LEGO ® familyWhat’s in it for you? Here are some of what to expect:Family Care Leave – We offer enhanced paid leave options for those important times.Insurances – All colleagues are covered by our life and disability insurance which provides protection and peace of mind.Wellness – We want you to be your best self, so you’ll have access to the Headspace App and lots of wellbeing initiatives and programmes run by local teams where you are basedColleague Discount – We know you'll love to build so from day 1 you will qualify for our generous colleague discount.Bonus – We do our best work to succeed together. When goals are reached, you’ll be rewarded through our global bonus scheme.Your workplace – Our offices will be your primary workplace with flexibility to work from home during your working week. Your People Leader will discuss the principles of our hybrid work model, role eligibility and frequency with you.Children are our role models. Their curiosity, creativity and imagination inspire everything we do. We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong.The LEGO Group is proud to be an equal opportunity and an affirmative action employer. We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.We support our employees in being there for the moments that matter in life and celebrate families of all kinds, the loved ones that make us who we are. Being part of the LEGO Group also means taking part in our annual Play Day, playing a part in building a sustainable future and continuing our mission to “inspire and develop the builders of tomorrow.”The LEGO Group is fully committed to Children’s Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer.Thank you for sharing our global commitment to Children’s Rights.Build your career brick by brick at the LEGO Group.We conduct drug screening as a part of our drug free workplace policy and in support of our commitment to the health and safety of our employees.Online Application Accessibility Statement; which is intended for those with disabilities - LEGO systems endeavors to make www.LEGO.com/jobs accessible to any and all users. If you would like to contact us regarding the accessibility of our web site or need assistance completing the application process, please contact the HR Service Desk at 1.860.394.3769. Please note, these communication channels should be used for those having difficulty accessing our on-line channels, not to inquire about job opportunities.Applications are reviewed on an ongoing basis. However, please note we do amend or withdraw our jobs and reserve the right to do so at any time, including prior to any advertised closing date. So, if you're interested in this role we encourage you to apply as soon as possible.What’s in it for you?Here are some of what to expect:Family Care Leave – We offer enhanced paid leave options for those important times.Insurances – All colleagues are covered by our life and disability insurance which provides protection and peace of mind.Wellbeing – We want you to be your best self, so you’ll have access to the Headspace App and lots of wellbeing initiatives and programs run by local teams where you are basedColleague Discount – We know you'll love to build so from day 1 you will qualify for our generous colleague discount.Bonus – We do our best work to succeed together. When goals are reached and if eligible, you'll be rewarded through our bonus schemeYour workplace – When you join the team you'll be assigned a primary workplace location i.e. one of our Offices, stores or factories. Our hybrid work policy means an average of 3 days per week in the office. The hiring team will discuss the policy and role eligibility with you during the recruitment process.We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong.The LEGO Group is highly committed to equal employment opportunity and equal pay and seeks to encourage applicants from all backgrounds (eg. sex, gender identity or expression, race/ethnicity, national origin, sexual orientation, disability, age, religion and Veteran status) to apply for roles in our team. If you dream of being a part of our team and you meet many, but not all of our listed qualifications for this role, please apply.We support our employees in being there for the moments that matter in life and celebrate families of all kinds, the loved ones that make us who we are. Being part of the LEGO Group also means taking part in our annual Play Day, playing a part in building a sustainable future and continuing our mission to “inspire and develop the builders of tomorrow.”The LEGO Group is fully committed to Children’s Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer.Thank you for sharing our global commitment to Children’s Rights.We conduct drug screening as a part of our drug free workplace policy and in support of our commitment to the health and safety of our employees.Online Application Accessibility Statement; which is intended forpeople with disabilities- LEGO systems endeavors to make www.LEGO.com/jobs accessible to any and all users. If you would like to contact us regarding the accessibility of our web site or need assistance completing the application process, please contact the HR Service Desk at 1.860-763-7777, option #3. Please note, these communication channels should be used for those having difficulty accessing our on-line channels, not to inquire about job opportunities.Just imagine building your dream career.Then make it real.Join the LEGO® team today.
