Job DescriptionWe are seeking a dedicated and detail-oriented Customer Service Agent to join our growing team in Boston. As the first point of contact for many of our clients, you will be responsible for providing excellent customer support, resolving inquiries, and ensuring each interaction reflects our company’s values of professionalism and care.ResponsibilitiesRespond to customer inquiries via phone and email in a timely and professional mannerResolve customer issues efficiently while ensuring high satisfactionMaintain accurate records of customer interactions using internal CRM systemsCollaborate with internal departments to address complex customer concernsIdentify opportunities to improve customer experience and report feedback to managementStay informed on company products, services, and procedures
