Job Description
We are seeking a dedicated and detail-oriented Customer Support Assistant to join our team in Boston, MA. The ideal candidate will be responsible for providing timely and accurate assistance to customers, resolving issues efficiently, and ensuring client satisfaction with every interaction. This role requires strong communication skills, patience, and the ability to manage multiple tasks in a fast-paced environment.ResponsibilitiesRespond to customer inquiries via phone, email, and live chatAssist customers with product and service-related questionsResolve complaints and provide appropriate solutions in a professional mannerDocument customer interactions and update account informationCollaborate with internal departments to ensure prompt issue resolutionMaintain a high level of product knowledge to provide accurate supportFollow communication procedures, guidelines, and policies 
