The Opportunity:
We, at Flywire, are seeking a Desktop Support Engineer to oversee IT support needs at our Boston office. You will be responsible for providing and maintaining reliable employee connectivity of office IT systems and desktop solutions across our global workforce. You must be comfortable working independently and be willing to actively take on a range of responsibilities from setting strategy to completing individual requestsFacilitate new user on-boarding with the setting up of IT equipment and accessAssist users in setting up video conferencing facilitiesPlan and manage capacity for hardware and software to cater to business needsMaintain IT facilities in the office and server rackLead local IT vendor relationshipsOversee and maintain an inventory of company assets, systems and peripheralsRespond to helpdesk requests and work to improve the support processAssist with support tasks related to operating systems, software applications, wireless networks, networking, VoIP issues, and printersProvide technical training and guidance to both onsite and remote employeesCreate, update, and maintain knowledge articles in our knowledge management system
