Company OverviewBridgestone Retail Operations (BSRO) is part of Bridgestone Americas and employs over 22,000 teammates in North America. BSRO operates more than 2,200 company-owned stores, including Firestone Complete Auto Care, Tires Plus and Wheel Works locations. With locations across North America and more than $3 billion in tire and auto service sales, Bridgestone Retail Operations is the right place to build a career.Whatever role you fill, when you represent the Bridgestone name, you are a valued teammate, and part of our larger mission to “Serve Society with Superior Quality.” We start by offering each teammate more than just competitive pay. We provide formal training, performance incentives, paid vacation and holidays, competitive healthcare packages for full-time and part-time employees, and a 401k plan to help build towards your future.We believe people can only provide superior service and quality to others when they are allowed to bring their whole self to work and know they are supported. We believe in championing all perspectives, individuals and teams because we understand the importance of seeing the world and our business through many different lenses. We are building a team as diverse as the world we serve. So, show us what you’re made of. Show us the smart stuff, the tough stuff, the bold, beautiful and brave stuff. Because who you are is what we need.Job CategoryHRPosition SummaryReporting to the Division Technical Education Manager, the Division Technical Education Partner facilitates and delivers various technical training workshops, programs, and other Bridgestone Retail Operations technical training initiatives for field technician teammates within their assigned geographic territory. The Division Technical Education Partner works with a comprehensive knowledge of Bridgestone Retail Operations technical services, products, vision, and training priorities to conduct live and virtual training, coaching, and facilitation while ensuring they have the necessary skills and abilities to deliver on operational excellence.Our preferred candidate will reside in the Boston, MA. area. This person must live near this location.ResponsibilitiesDuties and Responsibilities:
Coordinates and facilitates technical training workshops in both live and virtual formats to develop technician teammates to be more effective within their roles
Introduction to Technical Services at Bridgestone Retail Operations, including but not limited to:
Safety & Environmental Overview
Tire Services
Tire Knowledge
Vehicle Inspection
Vehicle Service Standards
Battery Services
Fluid Services
Vehicle Lifting
Accessing/Using Information Services (ALLDATA, MAP, Mitchell, etc.)
Integrated Store Operating System
Other requested technical training as needed per assigned Area, Region, Division
Conducts and supports special technical training assignments and large group meetings as required
Coordinates technician training through vendor partners
Advanced technical training for various levels of technicians (A, B, C level technicians)
Other technical training as needed
Coordinates and drives Automotive Service Excellence (ASE) accreditations while maintaining and/or increasing current individual certification status
Supports Vehicle Service Teammate Council activities, claims and incidents mitigation plans, and Environmental Health & Safety Solutions priorities
Develops and manages individual schedule to support store/technician needs while working with Divisional personnel on direction and priorities
Oversees all technical e-learning activities and completions within Division assignments
Supports Bridgestone Retail Operations, Division, Region, or Area business and/or education-based performance change initiatives and meetings
Technical education related business plans
Implementation of technical business solutions
Technician talent development plans
Reporting
Communicates and collaborates with parties in and outside of own job function on technical education offerings and requirements
Models compliance with company policies and procedures and supports company mission, values, standards of ethics, and integrity
Demonstrates up-to-date expertise in technical education practices and applies this to the development, deployment, and execution of technical education action plans
Submits schedules, rosters, contact reports, and expense reports according to performance standards
Tracks and maintains operational readiness of assigned Training Centers
Partners with peer Division Technical Education Partners, Division Education Partners, and Education department leadership to ensure consistent deployment and communication practices
Partners and aligns with the Store Support Center Technical Operations Department to maintain alignment on industry standards, requirements, and company policies
Assumes other duties as assigned
Knowledge, Skills, Abilities and Personal Attributes:
Travel within assigned geographic territory is required and will also include some national travel as directed
Consistently practices positive leadership to create an environment that encourages open communication, diversity of thought, and respect for the individual
Consistently practices and champions the principles of an open-door organization by listening to issues, problems, or unpopular points of view from others and states opinions in a manner that encourages dialog and understanding rather than disengagement
Leads training environments that foster teamwork, collaboration, and knowledge transfer
Works to achieve day-to-day objectives with moderate impact to supported teammates
Works independently with limited supervision on larger, moderately complex projects / assignments such as planning and executing specific training programs
Provides input to Division Technical Education Manager regarding improvements, updates, and successes
Trains on operational compliance to all company policies and programs
Identifies process gaps, identifies interim solutions, and sends recommendations to the Division Technical Education Manager
Partners with the Store Support Center to gather accurate feedback from teammates participating in Store Support Center level workshops
Maintains strong relationships within Division, Region, and Area leadership
Responsible for making minor changes or enhancements in programs and processes to solve problems or improve effectiveness of work area in partnership with Store Support Center
Explains technical policies, practices and procedures of the work area to others within the organization
Problems and issues faced are general, and may require understanding of broader set of issues, but typically are not complex
Problems are typically solved through some analysis, drawing from prior experiences, and escalation
Qualifications:
Bachelor’s degree in Education or related discipline OR equivalent experience
Minimum of 3-5 years’ automotive/technical experience required
Automotive technician experience highly preferred
Possess 1 to 3 current Automotive Service Excellence (ASE) certifications highly preferred
Training experience in a technical environment preferred
Retail experience preferred
Strong communication skills
Strong facilitation, presentation, and coaching skills
Strong organizational skills
Ability to work independently and as part of a team
Proficient in Microsoft Office Tools, including Microsoft Outlook calendar management and training delivery applications
Ability to travel entire assigned Division and nationally up to 60% of the time
General Physical Requirements:
Moderate Work- Exerting up to 50-75 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects
Physical Activities- Reaching, sitting, driving, standing, stooping, lifting, walking, typing, grasping, talking, hearing, and repetitive motions
Visual Acuity- Close visual acuity to prepare and analyze data, view computer monitors, and read
Requires visual acuity to view surroundings and identify potential hazards to safety while performing essential functions of the job. May need to view presentation screens and other visual aids in a classroom or other corporate/retail/shop settings
Visual acuity to operate a motor vehicle
General working Conditions- Indoor, outdoor, and shop environmental conditions
Value:
Of critical importance to the success of company is the on-boarding and continued development of our technician teammates to better serve the Boss. Leading, coordinating, and executing this development is the purpose of the Division Technical Education Partner. This role is vital in ensuring our technician teammates receive training that is on time and on target to deliver on the Bosses expectations which allows our company to hit financial targets and win within the marketplace.
There is significant risk to the company achieving financial targets and maintaining market share if we do not provide necessary and required technical training and development. Higher incident claims, increased workers comp events, loss of productivity, lower Boss satisfaction, and higher turnover rates occur when we do not effectively provide training.
This Position Description is intended to describe the essential job functions, the general supplemental functions and the essential requirements for the performance of this job. It is not to be construed as an exhaustive statement of all supplemental duties, responsibilities, or non-essential requirements.Bridgestone is proud to be an Equal Employment Opportunity / Affirmative Action employer. It is our policy to consider for employment all individuals regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, gender, sex, sexual orientation, gender identity and/or expression, genetic information, veteran status, or any other characteristic protected by federal, state or local law.Minimum QualificationsTypically requires a bachelor’s degree and a minimum of 2 years of related experience; or an advanced degree without experience; or equivalent work experienceBridgestone is proud to be an Equal Employment Opportunity / Affirmative Action employer. It is our policy to consider for employment all individuals regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, gender, sex, sexual orientation, gender identity and/or expression, genetic information, veteran status, or any other characteristic protected by federal, state or local law.Employment EligibilityIf hired, a Form I-9 Employment Eligibility Verification must be completed at the start of employment. Temporary work authorization or the need for sponsorship may disqualify you from employment.
